Director of Customer Success

About the Role

A discreet company specializing in flexible packaging seeks a commercially adept Director of Customer Success to spearhead account expansion, deepen vital client partnerships, and enhance the effectiveness of the customer success team. This senior leadership position centers on boosting customer retention, uncovering new revenue channels, and structuring a scalable customer success function. Collaboration with various internal departments is vital to enhance service delivery and maintain consistently superior customer support.

Key Responsibilities

• Drive growth and retention for key client accounts
• Establish and nurture strong relationships with senior clients
• Detect and act on opportunities for upselling and cross-selling products or services
• Lead, mentor, and cultivate the development of the customer success team
• Optimize processes, enhance reporting, and boost commercial outcomes
• Collaborate cross-departmentally to ensure customer requirements are met

Qualifications & Requirements

• Background in customer success, account management, or commercial leadership roles
• Demonstrable success in expanding accounts and handling intricate customer relationships
• Proven leadership skills and experience in team development
• Excellent communication capabilities and adeptness at stakeholder management
• Strategic, commercially focused, and hands-on approach

Opportunity Highlights

• Senior leadership role within a rapidly growing flexible packaging company
• Opportunity to define and shape the customer success department
• Diverse responsibilities with significant potential to influence company success

Additional Information

If interested, candidates are encouraged to reach out confidentially for further details.