Director of Client Services (Creator)

About the Company

Pearpop is building a new way for brands to work with creators and connect with fresh audiences. The company acts as a full-service creative partner, bringing together strategy, creator selection, and media amplification to produce work that shapes culture and delivers measurable outcomes. Its approach combines strong creative execution, broad creator access, and performance-focused technology to run campaigns that are both effective and culturally relevant.

Role Overview

This leadership role sits within client services and focuses on growing key accounts, strengthening long-term partnerships, and guiding teams across account management, creator partnerships, and revenue operations. The position requires both strategic thinking and hands-on client leadership across the full campaign lifecycle.

Key Responsibilities

• Develop and maintain durable, high-value relationships with major client accounts.
• Increase revenue by expanding existing partnerships and identifying growth opportunities within strategic accounts.
• Lead team strategy and day-to-day tactics so work aligns with key performance goals, financial targets, revenue, expense control, and ROI objectives.
• Oversee the account management process tied to revenue growth, including repeat sales, client communication, and negotiation.
• Partner with or supervise team members such as Account Managers, Creator Partner Managers, and Revenue Operations.
• Use sales materials, visual decks, research, and supporting collateral to help clients reach their goals.
• Work closely with cross-functional teams to design and deliver creative solutions tailored to client needs.
• Prepare reporting, forecasts, and projections using competitive research, industry analysis, account growth plans, and revenue data.
• Support clients strategically at every stage of the campaign lifecycle, including before launch, during execution, and after completion.
• Learn Pearpop’s delivery process thoroughly and use that knowledge to launch campaigns successfully.
• Build new relationships with incoming business development clients while expanding long-term revenue from that portfolio.

Candidate Profile

The ideal candidate brings at least 7 years of experience leading account management or a comparable function in social media, creator marketing, an agency, or a media company. The role calls for a mix of creativity, commercial judgment, and operational discipline, along with strong communication and organizational ability in a fast-moving environment.

Requirements

• 7+ years of experience leading an account management or similar team in social/creator marketing, agency, or media environments.
• A strategic and creative approach that can be applied to business development and client-growth work.
• Ability to work independently, take initiative, and adjust quickly when priorities change.
• Interest in creators, brands, and the culture around both, with a focus on helping them succeed.
• Strong organization, clear communication, and attention to detail.
• Comfort working in a fast-paced setting.
• An entrepreneurial mindset that is passionate, ambitious, resourceful, adaptable, and humble.
• Self-directed work style with strong problem-solving skills.

Compensation & Benefits

The base salary range for this position is $120,000 to $150,000 per year. Pearpop also offers equity, generous health and dental insurance, a 401(k), and unlimited paid time off. The workplace includes snacks, beverages, and cold brew, and the role follows a hybrid schedule.

Location

This role is based in Los Angeles, California, and candidates must be located there because the company operates on a hybrid schedule.

Equal Opportunity Statement

Pearpop is an equal opportunity employer and makes hiring decisions based on qualifications, merit, and business needs. The company is committed to building an inclusive and welcoming workplace and values diversity.