Director, Head of Culture

Company Overview

Riverstone Logistics is a freight-forwarding and final-mile delivery organization built on honesty, reliability, and dependability. The company focuses on serving neighbors, communities, and the broader logistics industry through its purpose-driven approach. It supports final-mile delivery through dedicated and network-based models for customers across the United States and serves businesses that want to improve the customer experience through delivery operations. The company is headquartered in Charlotte, North Carolina, has more than 700 employees, and is seeking people with strong leadership and communication abilities to grow at both its home office and client locations nationwide.

The corporate headquarters will relocate to Rock Hill, South Carolina in July 2026. Candidates must be willing to work onsite in Rock Hill, SC five days per week to be considered.

Role Overview

The Head of Culture will be responsible for safeguarding, expanding, and putting into practice the company’s culture as the business continues to scale. The role exists to reinforce a workplace where high performance and genuine care work together, helping leaders and teams deliver business outcomes while making people feel supported, appreciated, and connected to a larger purpose.

The ideal candidate is a service-oriented and strategic leader who can translate mission into action, balance empathy with accountability, build trust across all levels, and help leaders strengthen a high-performance culture in which employees feel empowered and engaged.

Key Traits

• Leads with humility, care, and a strong sense of service while maintaining high standards for results.
• Knows how to build, protect, and scale an organizational culture during growth.
• Can convert values and purpose into practical, everyday operating strategies.
• Acts as a credible advisor who can coach and challenge senior leaders when needed.
• Handles sensitive issues with emotional intelligence, tact, discretion, and empathy.
• Brings a steady, supportive presence in both difficult and positive moments.
• Communicates clearly and uses storytelling to make the company’s purpose and culture tangible.
• Develops other leaders so they can carry culture forward.
• Focuses on outcomes and measures culture work by its impact on engagement, retention, and performance.

Responsibilities

• Build and direct the company-wide culture strategy so it stays aligned with business goals, company purpose, and core beliefs.
• Work with the Chief People Officer and other People Department leaders to weave culture into hiring, onboarding, performance management, leadership development, and recognition programs.
• Advise senior leaders on culture, employee engagement, and overall organizational health.
• Provide pastoral support to employees during periods of difficulty, change, or crisis.
• Create and manage a scalable chaplaincy approach across locations and microenterprises.
• Set up inclusive spaces for encouragement, reflection, and personal support while respecting different beliefs and backgrounds.
• Help leaders manage sensitive employee matters with discretion, empathy, and care.
• Coach leaders to demonstrate culture through their daily behavior, decisions, and communication.
• Partner with the Head of Extra Miler Development to design and deliver culture-centered leadership training focused on service, accountability, and care.
• Guide leaders in balancing performance expectations with genuine team care.
• Reinforce the expectation that leaders act as culture carriers first and operators second.
• Lead and grow the company’s community engagement strategy in line with its purpose.
• Work with local leaders to create service opportunities for employees in their communities.
• Build relationships with community organizations and outside partners.
• Ensure community involvement is authentic, meaningful, and embedded in the culture.
• Promote consistent, purpose-led communication across internal platforms, leadership channels, and events.
• Collect and share stories that show the culture in action.
• Partner with Communications and People teams to keep cultural messaging clear and consistent.
• Serve as a visible and trusted voice for culture across the organization.

Required Qualifications

• At least 10 years of leadership experience in organizational leadership, ministry, chaplaincy, or people/culture-related functions.
• Demonstrated ability to influence senior leaders and lead company-wide initiatives.
• Background in pastoral care, counseling, ministry leadership, or a related setting is preferred.
• Strong commercial understanding and the ability to connect culture with business performance and outcomes.
• Excellent communication, executive presence, and relationship-building skills.
• High emotional intelligence, discretion, and trustworthiness.

Work Environment and Physical Requirements

This role requires regular communication with coworkers and external stakeholders in person, by phone, email, and other computer-based messaging tools. The position may also involve moving around the workplace, handling objects, occasional lifting of up to 50 pounds, extended working hours, and travel. Reasonable accommodations may be provided for individuals with disabilities so they can perform the essential functions of the job.

Additional Notes

The duties described here are not exhaustive. The employee may be asked to perform other job-related tasks or follow additional instructions as assigned by authorized personnel. To succeed in the role, the individual must have the skills, aptitudes, and abilities needed to carry out each responsibility competently. Some requirements may exclude individuals who pose a direct threat or significant risk to themselves or others. The listed qualifications represent the minimum expectations. This posting does not create an employment contract and is considered an at-will employment arrangement.