Director, Chief of Staff to the Chief Experience Officer

About the Role

Guidehouse seeks an experienced Director to serve as Chief of Staff to the Chief Experience Officer (CXO). This pivotal position acts as a strategic and operational partner, driving execution, leadership alignment, and decision-making across the Technology organization. The Director will facilitate the translation of CXO priorities into actionable plans, ensuring cross-functional collaboration, comprehensive communication, and consistent follow-through on key initiatives.

Key Responsibilities

• Manage and coordinate the CXO leadership operating rhythm, including meetings, priority assessments, decision forums, briefings, and follow-ups.
• Maintain tools such as decision logs, action trackers, dashboards, and escalation processes to promote alignment and accountability.
• Prepare agendas, presentations, and communications to support clear executive decision-making.
• Convert CXO directives into specific actions with defined owners, milestones, and measurable results.
• Identify potential organizational and execution risks early and ensure resolution or appropriate escalation.
• Collaborate with the CXO to define and communicate strategic goals, priorities, and operational focus.
• Facilitate executive discussions to align leadership on transformation, investment, and operational decisions.
• Evaluate options and build business cases to support CXO initiatives, enabling objective resource allocation.
• Work alongside HR and business units to assess workforce capabilities and develop talent strategies aligned with organizational modernization.
• Support efforts including organizational design, workforce planning, succession management, and capability building.
• Design and oversee execution roadmaps that balance strategic goals, funding, and organizational readiness.
• Establish governance frameworks, performance metrics, reporting mechanisms, and program controls aligned with CXO objectives.
• Act as a confidential advisor to the CXO and foster stakeholder relationships across functions to ensure cohesive execution.

Qualifications

• Bachelor’s degree in Business, Technology, Information Systems, Organizational Development, Human Resources, Engineering, or related field.
• Over 12 years of substantial experience in chief of staff, strategy, transformation, operating model design, or related roles supporting senior executives.
• Proven track record in building leadership operating rhythms, driving cross-functional execution, and developing strategic plans.
• Expertise in executive communication, organizational change management, and workforce transformation.
• Strong skills in analysis, problem-solving, presentation, facilitation, and stakeholder engagement.
• Ability to manage multiple priorities in a dynamic environment with high integrity and professionalism.
• Willingness to travel up to 50% as required.

Preferred Qualifications

• Master’s degree such as MBA or in Organizational Development, Technology Management, Human Resources, or related fields.
• Experience leading enterprise-wide technology and workforce transformations within consulting or large corporate environments.
• Background in supporting Chief of Staff offices, strategy offices, transformation management, PMOs, or enterprise transformation functions.
• Familiarity with cloud modernization, enterprise architecture, AI, digital transformation, and technology operating models.
• Certifications like PMP, Prosci Change Management, Agile, SAFe, Lean Six Sigma, or similar credentials.
• Consulting experience advising executive leadership on organizational transformation initiatives.

Compensation & Benefits

The annual salary for this position ranges from $226,000 to $376,000, determined by qualifications, experience, certifications, and other factors.

• Comprehensive benefits including medical, dental, vision, and prescription coverage.
• Paid personal and family sick time, company holidays, parental leave, and adoption assistance.
• Eligibility for discretionary variable incentive bonus.
• 401(k) retirement plan, life insurance, and disability coverage.
• Health savings and flexible spending accounts, tuition reimbursement, skills development, and certifications.
• Employee referral program, corporate events, community outreach, and emergency childcare support.
• Mobility stipend and personal development opportunities.

Additional Information

Travel is required up to 50%. No security clearance is needed. Guidehouse is committed to equal opportunity employment and accommodates applicants with disabilities or protected status. Candidates may be subject to verification processes with full confidentiality. Beware of fraudulent communications claiming association with Guidehouse; all official communications come from Guidehouse domains only.