Digital Systems Support and Training Officer

Role Overview

We are looking for a motivated and proactive Digital Systems Support and Training Officer to become a vital member of our IM&T team. The primary focus will be the implementation and enhancement of the Trust's Patient Engagement Portal, blending system administration, user assistance, and creation of effective training programs. This position ensures staff are well-equipped to effectively use digital tools that enhance patient access, communication, and engagement.

Key Responsibilities

You will take an active role in the deployment and continuous improvement of the Patient Engagement Portal, collaborating closely with clinical and operational personnel to facilitate implementation, promote user adoption, and standardize best practices. Duties include providing helpdesk and on-site support, aiding system maintenance, ensuring data accuracy, testing upgrades, and serving as a crucial intermediary among end-users, project teams, and technical staff. Additionally, you will identify training needs, create engaging educational resources, and deliver training via a multimedia approach.

Additional Role Functions

This role supports the Patient Engagement Portal Systems Manager, Senior Systems Officer, and wider project members. You'll participate in User Acceptance Testing and contribute feedback to the project team. Your involvement will include system administration, maintenance, and ongoing user training and support across the Trust.

About the Employer

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 staff across more than 122 locations providing inpatient and community mental health care services in Bolton, Manchester, Salford, Trafford, and Wigan, alongside specialist mental health and substance misuse services throughout Greater Manchester, the Northwest, and beyond.

Location Benefits

Greater Manchester offers an innovative and exciting environment to live and work, boasting scenic countryside, a dynamic city center rich with shopping, entertainment, and dining options, all complemented by a welcoming local community characterized by kindness, humor, and generosity.

Our Values and Culture

Staff enjoy their roles, receive opportunities for professional growth, and are encouraged to contribute innovative ideas to improve care quality for service users.

Contact Information

For further inquiries or informal discussions, please contact Laura Howard-Large, Senior Systems Officer, at 0161 938 4481 or via email: Laura.Howard-Large@gmmh.nhs.uk.