Diabetes Virtual Patient Navigator

About the Role

Inizio Engage partners with Modular Medical to support the introduction of the Pivot Insulin Pump, a diabetes device designed to empower the community and improve health outcomes. The Diabetes Virtual Patient Navigator role supports patients, caregivers, and healthcare professionals associated with Endocrinology and Diabetes Specialty Clinics with educational and training resources in compliance with program standards.

Key Responsibilities

• Coordinate among patients, healthcare providers, specialty pharmacies, and stakeholders to address inquiries before and after device training.
• Deliver multi-channel educational support focused on diabetes and device usage, ensuring adherence to approved communications and resources.
• Offer training related to device setup, operation, troubleshooting, and proper use techniques.
• Present educational content consistent with client-specific policies and compliance protocols.
• Utilize sanctioned scripts and materials to provide accurate and consistent messaging.
• Maintain high standards of customer service in all interactions.
• Complete all required training and competency assessments within designated timelines.
• Build and maintain strong relationships with customers.
• Support service development across diverse healthcare sectors as assigned.
• Perform timely administrative tasks including daily computer updates, activity reporting, emails, and time tracking.
• Participate in relevant meetings and conferences to stay current with industry and company developments.
• Ensure proper care and maintenance of company equipment and materials.
• Adhere to all company and client policies and procedures.
• Perform additional duties as assigned.

Qualifications and Skills

• Active healthcare professional license in the US.
• Bachelor’s degree or BSN, or equivalent professional experience; Certified Diabetes Educator (CDE) credentials are preferred.
• Minimum three years of experience in diabetes care or a related specialty is preferred.
• Excellent communication skills with professional telephone manners.
• Familiarity with call center telephone systems.
• Strong organizational abilities and ability to manage multiple tasks.
• Self-motivation and initiative.
• Commitment to ongoing professional learning and development.

Compensation and Benefits

• Annual base salary ranges from 61,000 to 112,000 USD, based on experience and other factors.
• Competitive pay recognizing individual expertise and impact.
• Comprehensive health benefits including medical, dental, vision; paid time off; 401(k) with employer match; disability and life insurance; paid parental leave.
• Company-paid holidays for rest and personal time.
• Employee recognition programs, contests, and awards.
• Opportunities for continuous learning, leadership growth, and career progression.
• A collaborative work culture valuing ideas and contributions.

Company Values and Equal Opportunity

Inizio Engage values empowerment, collaboration, innovation, and integrity, seeking alignment of personal and company values. The company is an equal opportunity employer committed to diversity and inclusion and provides reasonable accommodations in accordance with the law. Employment offers may be contingent on background checks compliant with applicable regulations.

Additional Hiring Process Notes

Candidates are required to complete interviews without unauthorized use of AI tools or external assistance, ensuring a fair and equitable hiring process. Accommodations for disabilities or legal requirements can be requested.