Design Researcher

About the Company

MaintainX is a leading AI-driven platform for maintenance and asset management, trusted by more than 13,000 customers, including Duracell, Shell, Cintas, and Brenntag. The company has raised $150M in Series D financing led by Bessemer Venture Partners and Bain Capital Ventures, taking its total funding to $254M. MaintainX was also included in the Forbes 2025 Cloud 100, which highlights the top private cloud companies globally.

The team is expanding quickly and is looking for research talent to support that growth.

Role Overview

MaintainX is hiring a Design Researcher to build a deep understanding of users and bring their goals, behaviors, and motivations into every step of the design process. You will work closely with Product Managers, Designers, and Engineers to turn real-world complexity into practical insights that help shape an AI-first product.

This role suits someone who is naturally curious, structured in their approach, and motivated by turning human behavior into product decisions that matter.

What You Will Do

• Lead research projects from start to finish, including defining the scope, planning the work, finding participants, facilitating sessions, analyzing results, and sharing outcomes.
• Convert complex research results into clear stories and concrete recommendations that support product decision-making.
• Spend time with users in the field through site visits, interviews, and direct observation of maintenance technicians, facility managers, and operations teams to understand how they work in practice.
• Build a strong culture of customer empathy across Product, Design, Engineering, and leadership through storytelling, shared research resources, and regular readouts.
• Use AI tools to speed up research tasks such as data labeling and pattern synthesis while still applying sound judgment and research rigor.
• Independently define, prioritize, and manage research initiatives that align with team priorities.
• Help improve how research is done at MaintainX by creating the tools, templates, and cadences that make user insights part of everyday product development.

What We Are Looking For

• 3 to 5 years of experience in UX research.
• A strong grasp of both qualitative and quantitative research methods, along with the judgment to choose the right approach for each problem.
• The ability to turn vague questions into focused research plans and translate findings into recommendations that influence product direction.
• Experience creating persuasive research presentations that affect decisions across product, design, engineering, and leadership teams.
• Comfort working independently with cross-functional teams in a fast-moving environment.
• Experience using AI tools to improve research workflows.
• Experience with analytics platforms such as Amplitude to supplement primary research with behavioral data.

Preferred Background

• Exposure to industrial, operational, or field-based user groups where the context of work is as important as the interface.
• Academic or practical background in psychology, HCI, anthropology, or a related discipline.
• Familiarity with service design, journey mapping, or voice-of-customer programs.
• Prior experience in a B2B SaaS environment or on products designed for non-desk workers.

Benefits and Perks

• Competitive pay with meaningful equity upside.
• Health, dental, and vision coverage.
• 401(k) and RRSP enrollment program.
• Flexible PTO with no fixed limit, subject to what you need.
• Work with a global team that reflects MaintainX values: Smart Humble Optimists.
• A merit-based culture that recognizes ideas and effort openly.

About the Mission

MaintainX’s mission is to make life easier for blue-collar workers around the world by building software that fits their needs and realities. The product is designed to support the 80% of the workforce that does not work behind a desk and needs enterprise-grade tools at their fingertips.

Equal Opportunity

MaintainX is committed to building a diverse workplace. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.