Deputy Boutique Manager – Solitaire Boutique, Riyadh, Saudi Arabia

About the Role

The Deputy Boutique Manager plays a vital role in supporting the Boutique Manager to ensure the Solitaire boutique excels commercially, operates flawlessly, and fosters a motivated team environment. This leadership position embodies Dior's standards in client experience, retail results, and team leadership, while stepping in for the Boutique Manager when necessary.

Key Responsibilities

• Assist in meeting and surpassing sales goals for the boutique.
• Track and analyze essential retail metrics such as sales turnover, conversion rates, average transaction values, and units per sale.
• Lead daily team briefings and commercial follow-ups to drive performance.
• Spot growth opportunities to enhance boutique results.
• Promote cross-category teamwork to boost overall business achievements.
• Deliver premium luxury client experiences consistent with Dior's standards.
• Build and nurture relationships with high-value clients and VIPs.
• Encourage scheduling client appointments, private showcases, and outreach efforts.
• Support team efforts to develop and maintain robust client portfolios.
• Ensure consistent, high-quality service throughout the boutique.
• Motivate and support the team under the Boutique Manager’s direction.
• Coach staff on sales methods and product knowledge.
• Communicate clear objectives and performance expectations.
• Assist in recruiting, onboarding, and workforce development processes.
• Contribute to performance reviews and staff development initiatives.
• Oversee daily boutique operations, including opening and closing routines.
• Manage inventory and stock accuracy diligently.
• Maintain compliance with company policies and operational standards.
• Ensure visual merchandising aligns with brand presentation requirements.
• Provide direct support to the Boutique Manager and assume their duties when absent.
• Liaise with regional HR, Retail Operations, and Merchandising teams for smooth boutique functions.
• Maintain transparent and effective communication within the boutique team.

Candidate Profile

• Possess 5 to 7 years’ experience in luxury retail environments.
• Have prior supervisory or managerial experience with proven sales leadership.
• Demonstrate strong leadership qualities with team influence capability.
• Showcase a client-focused approach and excellent interpersonal communication.
• Be adept in problem-solving, decision-making, and working well under pressure.
• Display adaptability, resilience, professionalism, and accountability.
• Exhibit skills in motivating teams and handling conflicts effectively.

Technical Expertise

• Expertise in luxury retail sales and boutique management.
• Proficient in clienteling and CRM tools to manage client relationships.
• Ability to monitor and analyze retail KPIs effectively.
• Experience in sales performance tracking and boutique operational management.
• Capable in inventory control, cash handling, and reporting procedures.
• Knowledgeable of visual merchandising standards and techniques.
• Skilled in team coaching, training, and client portfolio oversight.
• Proficient with Microsoft Office and other relevant reporting software.