Department Manager - Fine Jewelry & Watches

Position Overview

The role involves managing the operations of the Fine Jewelry (FJ) and Watches department within the boutique, ensuring smooth functioning and alignment with company objectives.

Key Responsibilities

• Supervise daily operations of the FJ department to maintain high productivity and customer service standards.
• Collaborate with area managers to optimize stock usage and inventory management.
• Contribute to formulating the purchase plan and guarantee team adherence to ordering and transfer protocols.
• Work alongside the Marketing Manager to develop an annual marketing calendar and oversee the execution of marketing initiatives.
• Support the Division Manager in crafting the yearly strategic network plan and in budget preparation.
• Engage in strategic meetings with suppliers and regional teams to negotiate favorable commercial terms.
• Monitor daily sales against monthly and annual targets, implementing corrective actions if needed.
• Coordinate with suppliers, contractors, logistics, and merchandising teams regarding boutique openings, closures, or renovations.
• Maintain strong partnerships with suppliers and business associates to foster collaboration.
• Participate in managerial meetings to evaluate shop performance and report insights to the Division Manager.
• Ensure exceptional customer service standards are consistently met.
• Lead, motivate, and provide guidance to the reporting team members.
• Set performance objectives and budget goals for team members and ensure these targets are achieved.
• Provide coaching and training to enhance team capabilities.
• Recognize and fulfill customer needs to exceed their expectations.

Candidate Profile

• Minimum five years of retail experience, with at least two years in a managerial capacity, ideally within luxury sectors such as Fine Jewelry.
• Demonstrated initiative and commercial creativity coupled with a keen fashion sense.
• In-depth knowledge of the luxury retail industry.
• Strong communication, interpersonal, organizational, and leadership skills.
• Willingness and ability to work flexible hours, including nights, weekends, and holidays.