Deal Desk Specialist

Position Overview

The Deal Desk Specialist (DDS) plays a critical role in managing Diligent's pre-invoicing activities, including the preparation of quotes and contracts for sales and customer success teams. This role requires collaboration with sales, legal, and finance departments to guarantee that customer agreements are accurately documented within Salesforce (SFDC) before integration with ERP and invoicing systems. The DDS will contribute significantly to the company's revenue recognition and accounts receivable processes and engage actively in integrating acquired firm operations into our systems.

Key Responsibilities

• Generate and authorize customer quotes and contracts using Salesforce (SFDC).
• Handle all support inquiries promptly and precisely, adhering strictly to assigned service level agreements (SLAs).
• Maintain extensive knowledge of Diligent’s products and services.
• Assist Revenue Operations with smoothly integrating acquired company data into Salesforce.
• Flexibly adjust working hours during critical financial periods such as month-end, quarter-end, and year-end closing to support business needs.
• Perform additional tasks as directed.

Required Experience and Skills

• Exceptional attention to detail and accuracy.
• Strong dedication and a proactive approach to taking responsibility across varied duties.
• Excellent interpersonal and adaptability skills to handle diverse situations and personalities.
• Ability to manage multiple tasks efficiently in a fast-moving global company environment.
• Proficient with Microsoft Office applications, including Excel, Word, and Outlook.
• Outstanding organizational and prioritization capabilities.
• Eagerness to adopt new digital tools and develop skills related to AI-powered systems.
• Capable of performing under pressure to meet stringent deadlines.
• Effective and clear communication skills, both orally and in writing.

Preferred Experience

• Experience working with Salesforce and NetSuite platforms.
• Familiarity with DocuSign CLM or similar contract lifecycle management tools.

About Diligent

Diligent leads in AI-driven Governance, Risk, and Compliance (GRC) SaaS, aiding over a million users and numerous board members worldwide in managing risk and governance. Our platform consolidates all aspects of GRC, enabling better decision-making and resilience. We value innovation, curiosity, and change, fostering a culture where employees can boldly shape technology and governance solutions.

Our Offerings

• A culture that values creativity, innovative collaboration, and continuous improvement in internal processes and client solutions.
• A flexible working atmosphere, inclusive wellness initiatives, generous time off, and global volunteer days.
• Global offices fostering diverse and dynamic work environments.
• Commitment to diversity and inclusion, supported by employee resource groups and educational resources.

Diversity and Inclusion

Diligent is dedicated to equitable employment practices, ensuring non-discrimination across all protected categories as per applicable laws. We accommodate qualified individuals with disabilities and disabled veterans during our recruitment process. Visa sponsorship may be considered based on business and role requirements.

Work Model and Location

This position is based in Galway, Ireland. A hybrid work model applies with an expectation to be onsite at least 50% of the time if located near our offices, supporting collaboration and innovation.

Additional Information

Diligent maintains a drug-free workplace and does not endorse unsolicited resumes from recruitment agencies. Contact for accommodation needs is available upon request via our recruitment team.