- Experience
- Any
- Salary
- INR 253,000 – INR 360,000 / year
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- 12th grade
- Eligibility
- Candidates aged 18 or older who have completed 12th grade, can communicate well in English, are authorised to work in India, and are open to rotational shifts may apply. Freshers as well as experienced candidates are eligible.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
This is a permanent, full-time customer service position based in Chandigarh, Punjab, where you will support shoppers with questions related to online purchases, identity checks, account protection, and order-related issues. As a frontline contact for customers, you will help deliver a responsive and customer-focused service experience.
Key Responsibilities
- Handle customer inquiries by phone, chat, and email.
- Use multiple support tools to find and apply solutions in real time.
- Assist with identity confirmation and account security concerns.
- Spot and help reduce possible fraud or security risks that may affect customers.
- Resolve customer issues independently without relying on scripted responses.
- Support shoppers with account, payment, and purchase-related troubleshooting.
Work Environment and Schedule
- You will work in an office setting and spend most of the day at your workstation assisting customers through digital and voice channels.
- The workplace is climate-controlled and designed for comfort.
- Business casual attire is expected.
- Shift coverage may run from Monday through Sunday.
- Rotational scheduling applies, with a strong focus on late-night and overnight shifts; early morning, afternoon, weekend, and overtime work may also be required.
- Punctual attendance and full shift completion are essential.
- You are expected to remain fully committed to the customer service role during your employment.
Training and Support
No prior customer service background is necessary. You will receive onboarding training along with a complete equipment package. Learning support includes both self-paced and instructor-led training, plus ongoing development opportunities.
Benefits and Perks
- Medical insurance
- Office amenities such as 24/7 food and beverage access, a games room, and quiet, prayer, and lactation spaces
- Transportation allowance for the site
- Meal allowance of INR 1,100 per month
- Additional pay for night shifts
- Employee lifestyle benefits and retail discounts
- Access to employee support programs and resource groups
Eligibility and Requirements
- You must be at least 18 years old.
- You should have completed 10+2 / 12th grade.
- Both freshers and candidates with prior experience may apply.
- Strong English communication skills are required, including the ability to understand and follow job instructions accurately.
- You must be legally authorised to work in India.
Additional Information
Employment decisions are based on experience and skills, and the organisation promotes an inclusive and diverse workforce. During interview stages and, where applicable, throughout employment, video and audio recording may be used for assessment proctoring and identity verification. A screenshot of your face may also be captured and stored for internal records and continued identity verification. Candidates requiring disability-related workplace accommodations or application support can request assistance through the company’s designated support process.
Deadline
The application deadline is 1 January 2035.