Customer Support Specialist - Freelance AI Trainer

Overview

Mindrift offers project-based AI work for specialists who want to contribute to the testing, assessment, and improvement of AI systems used by major technology companies. This is not a permanent job; participation is tied to individual projects.

Please send your CV in English and include your English proficiency level.

What the project may involve

• Creating and reviewing scenarios about fee questions and statement clarifications, including checking whether charges align with published schedules and separating simple descriptor questions from actual fraud cases.
• Writing autopay and payment-setup scenarios that include common mistakes such as the wrong payee, insufficient-funds policies, an incorrect draft date, or missed confirmation steps.
• Developing card-replacement and fraud-claim cases that test urgency around card blocking, fraud detection, intake of key details, and proper transfer to the disputes team.
• Drafting account-closure scenarios that test retention-offer rules, pending-transaction checks, and whether offers are withheld from customers who are not eligible.
• Assessing answers for both accuracy and communication quality, including empathy in stressful situations, the correct tone for voice or chat, and clear wording without making promises that cannot be kept.

Candidate profile

This opportunity suits people with experience in customer service, banking, or financial services who are comfortable with part-time, non-permanent project work.

Applicants should ideally have a degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related discipline, along with at least 2 years of experience in customer service, banking, retail, or financial services. Recent or current experience in customer support, banking, or closely related roles is also relevant.

Useful strengths include sound routing judgment, the ability to identify which policy applies to a specific case by reading schedules or documents, and prior exposure as a QA analyst, call-center trainer, or conversation designer. Strong written English at C1 level or above is expected.

How the work process runs

The usual flow is: apply, complete the qualification step(s), join a project, finish assigned tasks, and receive payment.

Time and pay

During active project phases, the expected workload is about 10 to 20 hours per week. This is only an estimate and is not a guaranteed number of hours.

Pay can go up to the equivalent of USD 50 per hour, depending on experience level and work pace. Compensation may differ from one project to another based on scope, difficulty, and the expertise needed.

Additional information

Participation is project-based and does not represent ongoing employment.