Customer Service Representative

About the Role and Company

Join Hach, part of Veralto, focused on ensuring global water quality through innovative and reliable solutions. The company’s mission is to simplify and improve water analysis while fostering environmental sustainability. Embrace a workplace that merges purpose with opportunities for professional growth, impacting global water safety and public health.

Job Summary

Reporting to the Customer Service Manager within the India Commercial Organization in Bangalore, this hybrid role supports sales through specialized order processing and customer interaction.

Key Responsibilities

• Execute complex order processing using Oracle and Salesforce Case management systems.
• Understand and manage commercial terms related to purchase orders thoroughly.
• Verify customer documents for compliance with internal standards.
• Ensure timely order delivery and fulfillment aligned with customer expectations.
• Analyze workflows to identify and implement process improvements.
• Resolve open order issues promptly to uphold high customer service quality.
• Maintain strong relationships with both internal teams and external customers.
• Collaborate with finance for validations and supply chain for shipment allocations.
• Manage shipment planning, order hold releases, and item allocations with supply chain support.
• Issue proforma invoices to customers and follow up on payments, coordinating with finance for application.
• Handle returns, RMAs, and customer complaint follow-ups with relevant departments.
• Respond to customer queries related to order status, delivery periods, and ETAs.
• Assist in pre-sales support by coordinating documentation and approvals for proposals.
• Support quote preparation and ensure commercial terms comply with guidelines.
• Track proposal progress and help sales follow up to enhance quote-to-order conversion rates.

Experience and Skills Required

• A graduate with a consistent academic record.
• Between 2 to 4 years of direct experience in order management and proposal handling.
• Familiarity with Oracle and Salesforce platforms is advantageous.
• Strong verbal and written communication skills along with social aptitude.
• Highly organized, detail-oriented, with excellent analytical and problem-solving skills.
• Capability to multitask, prioritize effectively, and manage time well.
• Comfortable working in high-pressure or critical situations.
• Customer-focused with adaptive capabilities to handle diverse tasks.

Additional Information and Benefits

• Industry-leading vacation allowance.
• Hybrid working model combining office and remote work.
• Structured onboarding and training programs.
• Supportive and dynamic team environment.
• Career coaching and professional development opportunities.
• Health and wellness benefits.

As part of Veralto’s global network, individuals join a culture where every contribution impacts vital resources worldwide. The company promotes diversity, values unique perspectives, and offers flexible work environments based on role eligibility.

Terms & Conditions

This position categorizes the role under Indirect Labor, referring to support positions not directly involved in material production but essential to the process. The company prohibits unsolicited recruitment assistance and maintains all candidate submissions under strict ownership policies.