Customer Support Executive - Voice Blended Process (FinTech / Regulated Sector)
Bengaluru, Karnataka, India · Full Time
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- Experience
- 1–2 yrs
- Salary
- INR 350,000 – INR 600,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Eligibility
- No graduation requirement; open to candidates without formal graduation qualifications.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We are seeking compassionate and detail-focused Customer Support Executives to join a fintech company, managing customer queries and complaints through a combined voice and email support process. This position demands maintaining compliance with regulatory requirements and efficiently handling sensitive information in a regulated sector.
Key Responsibilities
- Handle inbound and outbound voice calls alongside email communications to resolve customer inquiries, complaints, and service requests.
- Provide timely responses to customer emails within stipulated turnaround time and maintain quality standards.
- Assess customer needs and deliver precise and prompt solutions.
- Thoroughly investigate issues while complying with internal policies and regulatory frameworks.
- Compose clear and empathetic email responses adhering to the organization's communication protocols.
- Escalate complex cases to appropriate teams ensuring timely resolution and follow-up.
- Maintain detailed documentation of customer interactions, case logs, and resolution records.
- Establish and nurture strong customer relationships through professional communication.
- Ensure strict adherence to regulatory compliance such as RBI or other applicable authorities.
- Support audit processes by providing necessary call and email records as required.
- Identify patterns in recurring issues and report them to supervisors to assist process improvements.
- Consistently follow company policies, communication standards, and quality benchmarks.
- Contribute actively to customer retention by delivering superior service.
Qualifications & Experience
- At least 1-2 years of experience in customer support roles (voice & email) within regulated industries like FinTech, BFSI, Insurance, or Telecom.
- Proficiency in English and Hindi with excellent verbal and written communication skills.
- Experience in NBFC, banking, or fintech customer service is mandatory.
Additional Details
- Compensation: For Customer Support Executive positions, salary ranges between 3,00,000 to 5,00,000 INR annually; Senior Customer Support Executive roles offer 5,00,000 to 6,00,000 INR per year (off-role).
- Benefits include Provident Fund, ESIC, and medical insurance coverage of INR 3 lakhs for employees.
- Work schedule involves shifts between 8:00 AM to 8:00 PM, with any 9-hour shift within this range. Sundays are fixed weekly off. Flexibility for rotational shifts is required.
- Work location: Kudlu Gate, Bengaluru.
Contact Information
Interested candidates may contact HR Mona at phone numbers 6362078983 or 8310559529 to schedule an interview by sending their resume.