Job description

Overview

Begin your professional journey with a fully remote role as a Customer Support Administrator in the UK. This entry-level position is tailored for graduates or individuals with excellent communication abilities who aspire to develop a career in customer operations and administration. Extensive training will be provided to help you gain valuable experience while working from home.

Role Responsibilities

Address customer enquiries through email, chat, and phone channels.
Keep customer records up to date and accurate.
Handle customer requests and process relevant documentation.
Refer complex issues to specialized departments as necessary.
Track customer support tickets ensuring prompt resolution.
Assist with administrative and operational duties within the team.
Ensure confidentiality of all customer information.
Adhere to company policies and maintain high customer service standards.

Required Skills and Qualifications

Strong written and verbal communication skills in English.
Effective organisational skills and ability to manage time efficiently.
High attention to detail in all tasks.
Basic proficiency with Microsoft Office or Google Workspace tools.
Capability to work independently in a remote setting.
A positive mindset and eagerness to learn and grow professionally.

Preferred educational backgrounds include GCSEs, A-Levels, Diploma, or a Bachelor's degree.
Prior experience in customer service is advantageous but not mandatory.

Employee Benefits

Work from anywhere with a fully remote setup.
Access to a thorough training programme.
Pathways for career advancement within the company.
Paid annual leave for personal time off.
Employee assistance programme to support well-being.
Flexible working hours to balance life and work.
Recognition based on performance achievements.
A workplace culture that is supportive and inclusive.