A
Customer Support Executive - Healthcare Voice Process
Kolkata, West Bengal, India · Full Time
Be the first to apply
- Experience
- 4+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Any graduate or equivalent
- Eligibility
- Open to candidates whether or not they hold a graduation degree; fresh graduates in science and healthcare disciplines as well as experienced professionals in healthcare customer service roles are eligible.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Apollo HealthAxis is seeking to hire Customer Support Executives for their healthcare voice process. This opportunity is located at Shaila Towers, 8th Floor, Salt Lake Sector V, Bidhannagar, Kolkata. The role involves directly engaging with patients and customers over phone calls, delivering accurate information and assistance regarding healthcare services, following process and communication protocols, and coordinating internally to ensure quality service delivery.
Key Responsibilities
- Communicate with patients/customers via phone to understand their healthcare-related needs.
- Provide precise and helpful information about healthcare offerings.
- Adhere to established communication procedures and process guidelines during interactions.
- Document details of customer and patient communications systematically.
- Collaborate with internal departments to facilitate smooth service operations.
- Establish positive and professional relationships with patients and customers through effective communication.
Candidate Requirements
- For freshers: Graduation in life sciences, biotechnology, microbiology, nursing, pharmacy, allied health sciences, or any related healthcare/science discipline preferred.
- For experienced applicants: Minimum four years working in healthcare telecalling, medical appointment scheduling, healthcare customer service, hospital call centers, diagnostic centers, healthcare BPOs, or similar healthcare-support processes.
- Mandatory proficiency in English and Hindi communication skills.
- Excellent verbal communication and active listening abilities.
- Customer-oriented mindset with capacity to manage diverse customer profiles.
- Efficient multitasking skills and effective prioritization and time management.
- Good typing speed and computer literacy.
- Flexibility to work rotational shifts; note that night shifts apply only to male candidates; female candidates will not be assigned night shifts.
Additional Information
- Important documents to present: updated resume and Aadhaar identification copy.
- Location landmark: Opposite Mediasiti building, near Decathlon, Salt Lake Sector V, Kolkata.
- Open to candidates without a graduation degree as well (Graduation not strictly required).
- Contact only via WhatsApp for application submission.