Customer Success Manager | SaaS Scale-Up (Munich, Hybrid)

About the Company and Role

Our client is revolutionizing the HR technology and wealth management sectors with an innovative SaaS platform tailored for European markets. Their solutions enhance how companies manage employee support, ranging from digital pension plans to comprehensive financial wellbeing services. Following a successful funding round and collaborations with major platforms like Personio and DATEV, the company is rapidly expanding and strengthening its Customer Success team. This role offers the chance to join at an exciting growth phase and work directly with the Senior Customer Success Manager while taking full responsibility for onboarding new clients.

Key Responsibilities

• Manage onboarding projects from start to finish, including kick-offs, planning timelines, and coordinating stakeholders.
• Lead customers through setup processes to guarantee a smooth, structured implementation.
• Handle customer data using Excel, ensuring accuracy and preparing it for system integration.
• Assist with technical onboarding, collaborating with engineering teams when necessary.
• Conduct client meetings confidently and serve as a trusted early-stage contact for customers.
• Ensure successful platform go-lives and provide user training.
• Support ongoing customer success initiatives and progressively take on more strategic responsibilities.

Candidate Profile

• Minimum two years of experience in Customer Success, Project Management, Support, or other client-facing roles.
• Ability to communicate effectively with clients and manage meetings independently.
• Strong organizational capabilities and project management expertise.
• Comfortable working with data and technical details.
• Interest in technical subjects with a willingness to learn about APIs, system integrations, etc.
• Reliable, methodical, and proactive with a strong ownership mindset.
• Fluent in both German and English.

Benefits and Work Environment

• Competitive compensation including performance bonuses and benefits.
• Hybrid working model requiring three days per week onsite in Munich office.
• Immediate involvement with customers, product, and company expansion efforts.
• Clearly defined career development path towards advanced Customer Success and strategic positions.
• Opportunity to work closely with a seasoned CSM and accelerate learning.
• Genuine ownership of projects beyond just support tasks.

Additional Information

You will take full ownership of the onboarding process, engaging directly with real customer challenges from day one. This role also allows you to contribute to shaping the Customer Success framework during its foundational stages, gaining exposure to data management, product evolution, and customer strategy.

Baldur Connect is the exclusive recruitment partner for this position. The agency prioritizes equal opportunity employment and invites applications from qualified individuals of all backgrounds.