Customer Success Manager

Overview

Digioh is looking for a passionate Customer Success Manager to enhance the experience of clients optimizing their website conversions and acquisitions through the Digioh platform. This role suits individuals eager to support customers and keen on mastering new technologies.

Key Responsibilities

• Drive customer success and growth through the entire customer lifecycle.
• Manage a quickly expanding clientele by balancing a growth-oriented mindset with strong customer focus.
• Act as a trusted advisor, providing strategic guidance aligned with customer goals and industry standards, conducting regular quarterly business reviews, and ensuring accountability in customer relations.
• Collaborate closely with Customer Success, Support, and Product/Engineering teams by delivering insightful analysis, actionable tasks, and strategic recommendations.
• Enable customers to achieve excellent scores on satisfaction metrics like CSAT and NPS, fostering their role as enthusiastic promoters of Digioh.
• Consistently prevent customer churn and meet revenue targets related to churn prevention and upselling.

Required Qualifications

• Minimum two years of experience in customer-facing roles with proven relationship-building and problem-solving abilities.
• Strong analytical proficiency, with experience using tools such as Google Workplace, Asana, and HubSpot.
• Successful history of enhancing product adoption through coaching methods.
• Excellent organizational, project management, and communication skills across phone, video, and email.
• Ability to quickly adapt to changing environments.
• Experience managing customer relationships through HubSpot.
• Familiarity with creating training or educational materials for diverse audiences is advantageous.
• Self-motivated and effective working independently or within teams.

Desired Experience

• Comfort and familiarity with training content development tailored for various groups.
• Background in eCommerce, particularly within Shopify or Magento platforms, or expertise in email marketing and onsite conversion rate optimization for eCommerce brands is highly valued.