- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 22 hours ago
- Work mode
- In office
- Education
- Bachelor’s degree in Engineering
- Resume
- Required to apply
Job description
About the Role
Join SimScale's Customer Success team, which plays a central role in our mission to make advanced engineering simulation universally accessible. In this strategic role, you will not only manage customer accounts but act as a key partner to leading engineering teams worldwide.
As a Strategic Customer Success Manager, you will take commercial and strategic ownership of a specified group of customers. This quota-driven position requires you to oversee the entire post-sales process, ensuring SimScale acts as a vital contributor to their product development achievements. By linking technical engineering needs with business goals, you will directly impact SimScale's Net Revenue Retention and industry standing.
Key Responsibilities
- Provide strategic guidance to senior stakeholders such as VPs, Directors, and Executives, aligning SimScale’s technology with their major objectives like faster time-to-market and cost reductions.
- Manage the commercial health of your portfolio including Annual Recurring Revenue retention, spotting opportunities for upselling and cross-selling, and delivering precise revenue forecasts to leadership.
- Lead in-depth Strategic and Quarterly Business Reviews that emphasize return on investment, value demonstration, and the business impact of computer-aided engineering adoption, going beyond basic usage statistics.
- Use data analytics to identify accounts at risk and implement thoughtful recovery and mitigation plans.
- Act as the customer advocate within the company by partnering with Product, Engineering, and Marketing teams to influence product development and promote customer success stories.
- Adopt and scale customer success best practices and automation to efficiently manage your portfolio and sustain high-quality engagement, including one-to-many strategies when suitable.
Requirements
- Bachelor’s degree in Engineering disciplines such as Mechanical or Aerospace Engineering or related fields.
- Extensive knowledge or direct experience with CFD, FEA, or Thermal Analysis is strongly preferred.
- A minimum of 5 years working in a high-growth SaaS environment in technical customer-facing roles like Customer Success, Account Management, or Technical Account Management.
- Demonstrated success with sales quotas, renewals, and account expansions, with a strong understanding of the business side of engineering.
- Strong communication skills and executive presence, capable of influencing senior leaders and navigating complex organizations.
- Strategic thinking coupled with the ability to leverage CRM tools such as Salesforce or HubSpot to guide customer strategies.
- Cooperative team player who thrives in collaborative, team-selling environments alongside sales and technical teams.
Why Join SimScale?
At SimScale, Customer Success is recognized as the driving force behind company growth. This role offers you full autonomy to design your portfolio strategy and the chance to engage with groundbreaking technologies transforming the CAE industry.
Location
EMEA (CET) or US (EST/CST) time zones.
Diversity, Equity, and Inclusion
SimScale embraces global talent from diverse backgrounds and promotes an inclusive culture where everyone is valued for their individuality. We are committed to equal opportunity employment regardless of race, gender identity, sexual orientation, disability, age, or veteran status. Our recruitment guidelines are transparent and available upon request. We also invite applicants to share any interview accommodations required to ensure a fair hiring process.