Customer Support Executive - Non Voice Email Process (Excellent English)

About Sutherland

Sutherland is a global leader in business and digital transformation, delivering exceptional customer experiences throughout the entire engagement journey. With over 35 years of expertise, the company leverages deep domain knowledge combined with proprietary and partnered tools to drive growth, efficiency, and productivity. Serving diverse sectors including Healthcare, Insurance, Banking, Media, Technology, Travel, and Retail, Sutherland employs around 40,000 professionals worldwide and holds numerous patents in critical technologies.

Job Description

This role is for a Customer Support Executive focused on non-voice email support processes, particularly in an airline domain. The position is based in Airoli, Navi Mumbai with fixed weekly offs on Saturday and Sunday. Shift timings follow a rotational schedule, either 7:00 AM to 4:00 PM or 4:30 PM to 1:30 AM.

Responsibilities

• Respond to and resolve customer inquiries through email communication.
• Deliver precise and timely information and solutions to customers.
• Maintain clear, professional, and appropriate written correspondence.
• Aim to maximize customer satisfaction by effectively managing concerns.
• Adhere strictly to company policies and process guidelines in all responses.

Requirements

• Good command of written English communication.
• Basic proficiency in computer usage.
• Willingness to work on rotational shifts.
• Graduation is mandatory to qualify.
• Preference for immediate joiners.
• Both freshers and candidates with prior experience are welcome.
• Residence must be within 25 kilometers of the work location.

Skills

• Strong typing skills emphasizing speed and accuracy.
• Good problem-solving abilities.
• Attention to detail for quality correspondence.
• Ability to manage multiple emails efficiently in a timely manner.

Compensation and Benefits

• Monthly salary ranges between 18,000 to 22,000 INR based on experience and interview performance.
• Additional travel allowance of 3,500 INR provided.
• One-way cab facility for commuting.

Additional Information

Candidates are advised to send their resumes in advance with “HR Laiba” written prominently and mention "COMING TO THE WALK IN DRIVE FOR AIRLINE PROCESS" to register for the walk-in held on 24th July at Liberty Tower, 5th Floor, Thane at 4:30 PM. Excellent English communication skills are mandatory for this recruitment process.