Customer Success Consultant

About SilverChef

Join a dynamic, fast-growing global finance company focused on innovating within the hospitality sector. SilverChef offers a blend of established and new financial products designed to help hospitality businesses launch and expand. Having invested over $2 billion globally in this industry, the company is deeply committed to supporting its customers' success and growth.

Role Overview

As a Customer Success Consultant based in our Penrose office in New Zealand, you will serve as the primary contact for our customers, ensuring excellent service and fostering enduring relationships. Your role will involve identifying client needs, devising customized solutions, and actively promoting customer retention and growth opportunities. This fast-paced and team-oriented environment centers on achieving positive customer outcomes.

Working Hours and Benefits

The Customer Success team operates from Monday to Friday, 8:30am to 5:00pm, providing weekends off. Onsite parking is available for employees.

Key Responsibilities

• Communicate effectively with customers through phone and email to understand their needs and offer appropriate solutions.
• Develop and maintain strong customer relationships to increase loyalty and identify growth potential.
• Ensure a smooth and positive experience for customers at every interaction point.
• Collaborate with colleagues to foster a supportive, high-achieving team culture.
• Adjust effectively to evolving customer needs and shifting business priorities with a solution-oriented attitude.

Essential Qualifications and Skills

• Demonstrable experience in customer service, sales, or other client-facing roles; prior contact center experience is advantageous.
• Excellent verbal and written communication skills with strong attention to detail and accuracy.
• A customer-centric mindset, passionate about delivering excellent results.
• Positive, resilient, and oriented towards solutions.
• Ability to thrive in a dynamic environment with changing priorities.
• Openness to learning, growth, and incorporating feedback to enhance performance.

Employee Benefits

• Competitive salary and various flexible working arrangements supporting healthy work-life balance.
• Recognition as one of the Top 40 Inspiring Workplaces in Australasia for 2026.
• Investment in both personal and professional growth opportunities.
• Support for career advancement evidenced by 16% of personnel receiving promotions, secondments, or internal transfers in FY2025.
• A culture driven by purpose and values, valuing attitudes and behaviors alongside achievements, fostering a vibrant and supportive work environment.
• SilverChef holds Certified B Corp status, reflecting a balance of profit and social purpose.

Diversity and Inclusion

SilverChef is dedicated to cultivating a welcoming workplace where employees can be their authentic selves. The company embraces diversity in all its forms, recognizing that varied perspectives enhance decision-making, problem-solving, and creativity.