Customer Success Specialist

About Obeikan Investment Group

Established in 1982, Obeikan Investment Group is a multifaceted organization recognized for leading digital transformation initiatives. The company supports clients in enhancing their processes and discovering new avenues for value generation.

Role Overview

We are expanding our team with a focus on assisting clients to fully benefit from our HR technology offerings while ensuring a superior customer experience.

Key Responsibilities

• Oversee customer onboarding processes and maintain ongoing success efforts.
• Develop and nurture strong relationships with clients.
• Provide product training sessions and responsive support.
• Track customer satisfaction and monitor the usage and acceptance of products.
• Collaborate with internal departments to address and resolve client concerns.
• Spot potential areas for enhancing account value and growth.

Requirements

• Possess a bachelor's degree in Business, Human Resources, Information Technology, or a related discipline.
• Have between three to five years of experience in roles such as Client Success, Customer Success, or Account Management.
• Preferably have experience with software-as-a-service (SaaS), HRMS/HCM, or ERP systems.
• Exhibit strong skills in communication, presentations, and problem resolution.
• Be proficient in English.

Additional Information

Interested candidates can apply by sending their CV with the subject line 'Client Success Specialist' to recruitment@obeikan.com.sa.