Customer Service - Transaction Risk Investigator (Non-Voice) - Walk-in in Kolkata on 27th July

About Genpact and the Role

Genpact is a global leader in professional services and innovative solutions, powered by over 125,000 employees across more than 30 countries. Focused on leveraging AI and digital advances, we help enterprises worldwide overcome complex challenges and thrive. We are conducting a walk-in hiring event for the position of Transaction Risk Investigator in Kolkata on 27th July 2026. This role is a 6-month fixed-term contract focused on non-voice customer service within the ecommerce payments sector.

Job Details and Application Process

• Walk-in date: 27 July 2026
• Walk-in hours: 8:30 AM to 11:30 AM
• Venue: Imagine Tech Park, Plot No 6, DP Block, Sector V, Salt Lake, Kolkata 700091, West Bengal
• Work location: Kolkata office only (no remote work)
• Shift: Flexible, any shift including weekends
• Contract duration: 6 months
• Eligibility: Fresh graduates of any discipline excluding law graduates
• Documents required: 2 passport size photographs (one to be attached to resume), 2 resume copies, original Aadhaar card

Key Responsibilities

• Investigate to identify and mitigate online ecommerce risks
• Make independent, sound judgments on complex transactions and customer authentication
• Communicate frequently in writing and verbally with management, risk analysts, engineers, associates, and external parties
• Maintain productivity while upholding stringent quality assurance standards
• Utilize operational tools to extract pertinent data and effectively navigate websites
• Follow established SOPs and workflow guidelines
• Handle standard non-voice tasks such as emails and chat communication

Candidate Profile and Qualifications

• Education: Graduate in any discipline except law or diploma holders
• Experience: Freshers welcome; prior experience in investigation, risk analysis, or ecommerce preferred but not mandatory
• Strong interpersonal and communication skills for handling complex transactional issues
• Excellent problem-solving abilities coupled with time management and organizational skills
• Aptitude to assess situations and deliver appropriate resolutions
• Ability and willingness to work flexible schedules, including weekends

Why Join Genpact?

• Work at the forefront of AI, automation, and digital innovation
• Contribute to impactful change for leading global companies
• Opportunity for continuous learning and career acceleration
• Collaborate with a talented workforce of over 140,000 professionals
• Engage in a values-driven workplace built on integrity, inclusion, and innovation

Additional Information and Equal Opportunity Statement

Genpact strictly prohibits any hiring fees or charges for job application processes. Beware of scams requesting payments for starter kits, application fees, equipment, or training. Genpact is an Equal Opportunity Employer committed to a respectful, diverse, and inclusive workplace without discrimination based on race, religion, gender, age, disability, or any protected characteristic.