Customer Service Team Member

Company Overview

The Good Guys has been helping households live well for less since 1952, offering strong value, leading brands, and high-quality advice and support for home appliances and consumer electronics. The business serves customers through more than 100 stores, an online channel, and its commercial arm, The Good Guys Commercial.

Joining The Good Guys means stepping into a workplace where careers can grow, and where customer service, retail expertise, and team development are genuinely valued.

What Makes This Workplace Attractive

• A lively, fast-moving environment where different perspectives are welcomed and new ideas are encouraged.
• Pay that reflects contribution and effort, with the possibility of sales commission and other incentives depending on the role.
• Access to training, development, and career pathways across the wider JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Team discounts across the JB Hi-Fi Group, along with access to Beny, a staff benefits app offering exclusive offers, wellness perks, and everyday savings.
• 12 weeks of paid parental leave for eligible primary carers, plus a gift for new parents; flexible and hybrid working options are available for eligible roles.
• Employee Assistance Program support with counselling and a broad range of wellbeing resources for team members and their families.
• A workplace giving initiative that has contributed millions to charity partners and community support.
• A strong sustainability focus, including progress toward net zero carbon emissions by 2030 and ongoing efforts to reduce, reuse, and recycle better.

Role Summary

Reporting to the Customer Service Manager, this position is a key customer-facing role that supports day-to-day store operations and helps maintain a sales-driven culture focused on profitable growth.

Key Duties

• Carry out store administration tasks in line with established processes.
• Handle cash, process payments, and manage tendering transactions accurately.
• Support multi-channel order fulfilment and help maintain stock accuracy and integrity.
• Manage phone calls and customer enquiries professionally.
• Assist with marketing and promotional activities in store.
• Help improve financial outcomes through good inventory control and careful management of controllable expenses.
• Oversee fulfilment across sales channels according to procedure.
• Work closely with the team to deliver a consistent, positive customer experience in store and across channels.
• Resolve customer complaints and queries in a timely and effective manner when needed.
• Support the brand through strong merchandising, in-store presentation, and marketing standards.
• Build sales capability and product knowledge through online learning and other development opportunities.

Selection Criteria

• A strong customer-first mindset and the ability to think from the customer’s perspective.
• A track record of delivering results, including in challenging situations.
• Self-awareness and the ability to reflect on feedback to understand personal strengths and development areas.

Additional Information

Applications are confidential. Candidates are encouraged to apply even if they do not meet every requirement listed. The employer is committed to equal opportunity, diversity, and inclusion in the workplace.