Customer Service Team Member

Company Overview

The Good Guys has been helping households get more for less since 1952, with a strong focus on great-value home appliances, consumer electronics, and helpful customer advice. The business serves customers through more than 100 stores, online channels, and its commercial arm, The Good Guys Commercial.

Why You May Enjoy Working Here

• Work in a lively, fast-moving setting where different perspectives are welcomed and new ideas are encouraged.
• Receive competitive pay that reflects your contribution, with the possibility of sales commission and other performance-linked incentives depending on the role.
• Gain access to training, development, and career pathways across the wider JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Take advantage of employee discounts across the JB Hi-Fi Group and access the Beny benefits app, which offers exclusive deals, wellbeing support, and everyday savings.
• Eligible primary carers can receive 12 weeks of paid parental leave, along with a gift for new parents, and some roles may support flexible or hybrid working arrangements.
• Use the Employee Assistance Program for counselling and other wellbeing resources for you and your family.
• Be part of the Helping Hands workplace giving initiative, which has contributed millions to charity partners.
• Join an organisation that is actively working toward net zero carbon emissions by 2030 and improving how it reduces, reuses, and recycles.

Role Summary

Reporting to the Customer Service Manager, this position plays an important part in the customer-facing team. The role supports smooth store operations and helps drive a sales-led environment that contributes to strong and profitable growth.

Core Duties

• Carry out day-to-day store administration in line with established procedures, including cash handling and processing transactions.
• Support multi-channel order fulfilment and help maintain stock accuracy and integrity.
• Handle phone-based enquiries and manage telephone activity effectively.
• Assist with marketing and promotional activities in store.
• Support financial performance by managing inventory well and keeping controllable expenses in check.
• Ensure sales-channel fulfilment is completed according to company processes.
• Work closely with teammates to create a consistently positive customer experience across store and channel touchpoints, while resolving complaints and questions when needed.
• Help build the store and brand experience through good merchandising, in-store marketing, and strong presentation standards.
• Keep developing sales capability and product knowledge through online learning and other training opportunities.

What Helps You Succeed

• A strong customer-first mindset.
• The ability to stay focused on results, including when work is demanding.
• Self-awareness and a willingness to learn from feedback and reflection.

Additional Information

This opportunity is open for applications from people who are interested in joining the team and who are comfortable submitting a CV. All applications are treated confidentially.

The Good Guys is an equal opportunity employer and values a workplace that supports diversity and inclusion. Candidates are encouraged to apply even if they do not meet every requirement listed.