Customer Service Specialist
South Geelong, Victoria, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Eligibility
- Candidates who are interested in a full-time, onsite customer support role in South Geelong and can work across customer service and eCommerce support tasks are encouraged to apply. Customer service experience is an advantage, but it is not essential.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
Ghanda Clothing is looking for a Customer Service Specialist to join the team in South Geelong, Victoria. This position sits within a family-run, purpose-led business and supports a fast-paced retail and eCommerce environment.
Why this role stands out
- Be part of a family-owned business with a strong mission-driven culture
- Receive a competitive reward package that includes clothing allowances and an annual performance bonus
- Enjoy unlimited clothing discounts for you and your immediate family
- Access strong opportunities for career growth and progression
About the company
Founded in Torquay, Victoria in the early 2000s, Ghanda Clothing began with a goal to create affordable, high-quality apparel that was not already being served by the market. Today, it is recognised as the largest Australian-owned and operated clothing brand in the country, with more than 100 stores nationwide.
What you'll do
In this role, you will handle a range of customer support tasks across multiple channels and work closely with internal teams to resolve issues efficiently.
- Respond to customer questions and concerns by phone, email, live chat, and other digital communication channels
- Log, monitor, and close customer service tickets
- Assist with returns, swaps, credit notes, and delivery-related investigations
- Provide operational support to the eCommerce and web packing teams
What the team is looking for
Previous customer service experience is useful but not mandatory. The ideal candidate will bring a strong service mindset and the ability to handle a variety of tasks with professionalism.
- A genuine focus on customers and a commitment to delivering excellent service
- Clear and confident communication skills, both written and spoken
- Strong troubleshooting ability and quick thinking
- Excellent organisation and a high level of attention to detail
- Willingness to learn, adapt, and support wherever needed
- Ability to work independently as well as with a team, while taking ownership of outcomes
- A positive attitude and coachable approach
Additional information
No recruitment agencies, please.
Application note
If you feel you would be a strong fit for the team, the company would like to hear from you.