Customer Service Scheduler and Office Administrator

About the Employer

This opportunity is with a home inspection services company. The role is presented through Orchestrate Consulting, which curates and verifies openings from employers and is not acting as the staffing agency, employer of record, or direct hiring company for this position.

Why This Role May Appeal to You

• Hourly compensation is competitive and depends on your experience.
• There is potential to earn performance-linked bonuses.
• The role is fully remote, offering flexibility in how you work.
• Paid onboarding and training are included to help you build the skills needed.
• You will join a supportive environment that values teamwork, collaboration, and development.
• The position offers room for growth, advancement, and ongoing professional development.

Role Summary

As a Customer Service Scheduler and Office Administrator, you will be responsible for handling client communications, managing inspection bookings, keeping records up to date, and helping maintain smooth day-to-day operations. The position focuses on delivering strong service to clients and referral partners while supporting scheduling accuracy and efficient coordination.

Key Responsibilities

• Respond to incoming calls, emails, text messages, and online questions from clients.
• Arrange and reconfirm inspection appointments while balancing inspector schedules.
• Keep customer records accurate and log appointment details in the CRM.
• Deliver high-quality support to real estate agents and help strengthen referral connections.
• Handle schedule adjustments, rescheduling requests, and cancellations to keep operations running smoothly.

Required Qualifications

• At least 2 years of experience in customer service, scheduling, inside sales, or a call center setting.
• Strong spoken and written communication skills.
• Well-developed organization and multitasking abilities.
• Comfort using several software tools at the same time.
• A dependable internet connection and a dedicated home office setup.

Preferred Background

• Experience in real estate, mortgage, title, insurance, or home services.
• Exposure to CRM platforms such as HubSpot or Salesforce.
• Previous work in inside sales or appointment setting.
• Prior remote experience in a similar position.

Additional Information

The employer emphasizes candidate privacy and equal-opportunity hiring. Applicants are encouraged to report any employer practices that do not align with these standards. The organization also notes that it is not the Employer of Record for this role and serves only to connect candidates with the employer.

Tags associated with the role include home inspection, customer service, remote work, career growth, and team culture.