Customer Service Representative(s) - Noel Leeming, Queen Street (NEW STORE!)
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- People with experience in customer-facing work who are comfortable with retail service, administrative tasks, phone-based communication, and physically active store duties can apply. A strong interest in technology is important.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
The Warehouse Group is a major New Zealand retail organisation with more than 10,000 people across its well-known brands. The business focuses on innovation, strong customer relationships, and contributing positively to local communities.
Noel Leeming is opening a brand-new concept store in September in the centre of Tāmaki Makaurau, at Queen Street in Auckland CBD. This launch marks the company’s first concept-store format and is positioned as an immersive retail destination for technology enthusiasts. The store will feature hands-on product trials, gaming events, exclusive launches, and demonstrations led by experts. It is located at 192 Queen Street, close to the future Te Waihorotiu CRL station.
Work Schedule
This role offers several shift options. Applicants should indicate in the screening questions which pattern or patterns they are interested in, and multiple selections are allowed.
- Pattern 1: Monday to Friday, 7:30 am to 4:30 pm — 42.50 hours.
- Pattern 2: Saturday 8:00 am to 4:00 pm; Sunday 9:00 am to 4:00 pm; Monday, Tuesday and Wednesday 9:30 am to 6:45 pm — 40.25 hours.
- Pattern 3: Thursday 9:30 am to 6:45 pm; Friday 9:00 am to 6:45 pm; Saturday 10:00 am to 5:45 pm; Sunday 9:30 am to 5:15 pm — 32.50 hours.
Role Overview
The Customer Service Representative will support customers, handle issues confidently, and help keep day-to-day service operations running smoothly. The position requires someone who enjoys solving problems, stays composed under pressure, and takes pride in providing a positive customer experience.
Responsibilities
- Support customers at the counter with questions about payment options, including hire purchases and credit applications.
- Assist with product service and repair enquiries as well as sales-related questions.
- Take the initiative to resolve customer concerns quickly and professionally.
- Carry out administrative duties and support general office tasks.
- Make customer calls and help ensure issues are followed through to resolution.
Requirements
- Previous experience in retail, hospitality, or another customer-facing environment is preferred.
- Strong communication skills, both spoken and written, are needed.
- A calm, positive approach when dealing with customers and pressure situations is important.
- A friendly telephone manner and confidence in customer conversations are essential.
- Ability to learn computer systems quickly and adapt to new tools.
- Genuine interest in technology and helping customers with tech products.
- Team-oriented attitude with a focus on delivering excellent service.
- Comfort with physical tasks such as heavy lifting, climbing ladders, and standing for long periods.
- Experience using a point-of-sale system would be an advantage.
Additional Information
Noel Leeming offers a range of benefits, including staff discounts across The Warehouse Group brands through the Team Card, one paid day each year for volunteering through Here for Good Leave, a paid birthday leave day, and access to free confidential counselling and advice via Benestar. The role may also serve as a stepping stone to future internal career opportunities, along with additional benefits not fully listed.