Customer Service Representative - Emirati Talent

Role overview

Commercial Bank International is looking for an Emirati customer service representative to handle customer interactions and support day-to-day service operations in Sharjah. The position focuses on delivering prompt, courteous, and accurate assistance while maintaining service standards.

Key responsibilities

• Answer incoming calls from customers, prospects, and non-customers while meeting the required standards for call volume, pickup time, call length, and call quality.
• Deliver professional customer support by responding to enquiries clearly, politely, and with complete and accurate information, and routing cases appropriately when needed.
• Process customer transactions with accuracy and efficiency.
• Carry out customer maintenance tasks and setup activities correctly.
• Support revenue growth by spotting and maximizing opportunities for upselling and cross-selling.
• Recognize customer issues and recommend suitable solutions.
• Stay updated through continuous learning on product, service, and procedure changes.
• Take part in outbound calling campaigns and other projects or activities when required.
• Handle any additional duties assigned by management that align with the nature of the role.
• Work flexibly across morning and night shifts.

Education and qualifications

A bachelor’s degree is preferred. Candidates must at least hold a high school diploma or an equivalent qualification.

Skills required

• Strong spoken and written communication
• Customer service handling
• Problem-solving
• Conflict resolution
• Time management
• Multi-tasking
• Attention to detail
• Accurate data entry and documentation
• Adaptability with different customer types and situations

Additional information

This role includes shift-based work, including morning and night schedules. It also involves participation in outbound calling efforts and related operational projects as assigned.