Job description

Role Overview

We are seeking a diligent Customer Service Representative to join a prominent service provider in a fully remote capacity, operating during Eastern Standard Time hours. This position emphasizes a one-call resolution approach to ensure top-notch support for both internal and external clients.

Key Responsibilities

Professionally managing inbound calls with empathy and attentiveness.
Investigating and resolving customer inquiries by utilizing available resources.
Informing callers about options to facilitate immediate and effective resolution.
Occasionally conducting outbound calls for surveys and follow-up purposes.
Adhering strictly to CMS guidelines and company policies.

Qualifications and Experience

Strong communication abilities paired with active listening skills.
Capability to handle multiple tasks efficiently while maintaining organization.
A customer-centric approach and positive attitude.
Prior experience in call center or customer service environments is advantageous.

Compensation and Work Conditions

Hourly wage of $17.18, paid via W2 with accompanying benefits.
Scheduled Monday through Friday from 8:00 AM to 6:00 PM EST.
Provision for a 30-minute lunch and two paid 15-minute breaks to promote wellbeing.
Remote work flexibility allowing you to operate from home comfortably.

Additional Benefits

Encouraging team atmosphere with comprehensive training and clear guidance.
Chance to contribute meaningfully and make a significant impact.

Customer Service Representative