- Experience
- Any
- Salary
- CAD 50 – CAD 60 / hour
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We are looking for a skilled ServiceNow Business Analyst to serve as a critical link between business objectives and technical implementation. The position is based in Toronto with a requirement to work onsite four days per week. This contract role offers an hourly rate between CAD 50 and CAD 60.
Key Responsibilities
- Review and refine the ServiceNow backlog by auditing existing stories, eliminating outdated or technical-debt-laden items to maintain a focused and business-aligned list.
- Conduct root cause analysis of process inefficiencies and system problems by collaborating closely with both business stakeholders and engineering teams.
- Promote the use of ServiceNow's out-of-the-box functionalities, advising stakeholders on scalable solutions and reducing unnecessary custom development.
- Collect, analyze, and document business requirements and convert intricate processes into actionable user stories with clear acceptance criteria.
- Work with cross-functional teams to enhance the ServiceNow platform and support the design of future state processes.
Qualifications and Skills
- Demonstrated experience as a Business Analyst within ServiceNow environments.
- Expertise in backlog management, requirements gathering, and development of Agile user stories.
- Strong facilitation skills enabling effective communication between business and technical teams and influencing decisions.
- Background in process improvement, gap analysis, and managing stakeholder expectations.
- Familiarity with ServiceNow best practices and out-of-the-box features is highly desirable.