Customer Service Operations Specialist (Contract) - MariBank

Role overview

This contract position is based in Singapore and focuses on delivering responsive customer support for MariBank. The role centers on handling enquiries, resolving requests through multiple communication channels, and ensuring each case is managed with care, accuracy, and efficiency.

What you'll be doing

• Handle customer enquiries and service requests through call, email, chat, and other relevant channels, making sure issues are resolved promptly and effectively.
• Take ownership of complex matters, including complaints and escalated cases, from the first response through to closure.
• Coordinate with internal teams on escalated issues to support fast, accurate, and high-quality resolution.
• Work toward both individual and team performance targets.
• Protect customer confidentiality and safeguard bank data at all times.
• Adhere to approved communication standards, procedures, and policy guidelines.
• Carry out any other job-related tasks as assigned.

Requirements

• A Diploma or Bachelor’s Degree in any discipline.
• At least 1 year of customer service experience, ideally in a call centre or contact centre setting.
• Experience in financial services, including banking or insurance, is considered an advantage.
• Strong verbal and written communication abilities, along with good interpersonal skills.
• Capable of juggling multiple tasks, setting priorities, and managing time well.
• Willingness to work rotating shifts, including weekends and public holidays.

Additional information

This is an onsite contract role in Singapore. The available pay details were not specified in the source. Applicants should be prepared for shift-based scheduling and work involving customer data confidentiality.