Customer Service Officer (2 Positions)

About The City of Gosnells

The City of Gosnells governs a vibrant community of around 145,000 residents in Western Australia. It is a significant local government renowned for professionalism, innovation, and excellence. Employees enjoy an environment promoting professional growth and a healthy balance between work and life.

Position Overview

We are hiring two permanent Customer Service Officers: one full-time and one part-time. In this role, you will provide excellent customer service by addressing residents’ queries, resolving their concerns promptly, and fostering positive interactions across various communication channels including phone, email, webchat, and face-to-face.

Key Responsibilities and Skills

• Deliver superior customer assistance and resolve issues efficiently.
• Engage effectively with residents through multiple platforms.
• Maintain professionalism and empathy in customer interactions.
• Manage cash handling duties securely and accurately.
• Utilize strong computer and organizational skills.
• Build relationships with diverse stakeholders using outstanding interpersonal abilities.

Employment Details and Benefits

• Positions available: 1 full-time (76 hours per fortnight) and 1 part-time (45 hours per fortnight).
• Full-time employees may opt for a nine-day fortnight.
• Competitive annual salary ranging from $82,892 to $88,095 (pro-rata for part-time), with superannuation up to 17% (conditions apply), effective July 12, 2026.
• Five weeks of annual leave, pro-rated for part-time staff.
• Onsite amenities including free parking, electric vehicle charging stations, and access to a gym at the Civic Centre.
• Health and Wellness initiatives featuring free annual skin checks, flu vaccinations, biennial health assessments, and seasonal fitness sessions.
• Discounted health fund access.
• Work location advantages: situated on Albany Highway near Tonkin and Roe highways.

Essential and Preferred Qualifications

• Proven experience in a similar customer service role demonstrates a dedication to service excellence.
• Professional demeanor combined with empathy and strong problem-solving capabilities.
• Competent in administrative tasks and computer applications.
• Experience with cash handling procedures.
• Excellent interpersonal communication skills to cultivate stakeholder relationships.
• Positive attitude and robust work ethic.
• A recent National Police Clearance (within the last three months) will be required before appointment, though not necessary initially.

Additional Information

The City of Gosnells offers opportunities for skill development and career advancement in a supportive and innovative environment where your role contributes directly to shaping the community's future.

Applicants from Aboriginal and Torres Strait Islander communities, culturally diverse backgrounds, youth, and persons with disabilities are strongly encouraged to apply.

For inquiries, please contact Human Resources at 9397 3362.