Customer Service Executive - International Voice Process

Overview

Outpace Consulting Services is recruiting enthusiastic fresh graduates for a leading ITES company located in Chennai. This role focuses on delivering superior customer service in an international voice process environment, providing an excellent entry-point for those aiming to build a career in the BPO sector.

Job Responsibilities

• Managing customer inquiries via calls and chat channels efficiently.
• Resolving customer issues promptly while maintaining professionalism and accuracy.
• Ensuring high-quality service delivery consistent with company standards.
• Recording customer interactions precisely within the system.
• Adhering to organizational policies, workflows, and quality benchmarks.
• Maintaining effective communication to guarantee a positive customer experience.

Candidate Requirements

• Graduates in any discipline, including freshers.
• Strong written and verbal English language skills.
• Basic computer proficiency, including typing capabilities.
• Flexibility to work in 24/7 rotational shifts.

Benefits and Working Conditions

• Annual CTC of approximately 3.15 Lakhs with an estimated in-hand salary of 19,000 INR per month.
• Contributions to Provident Fund (PF).
• Cab services provided as per company policy.
• Five working days per week with two rotational weekly offs.
• Opportunities for career advancement within a professional working environment.
• Immediate joining preferred for selected candidates.

Additional Information

The position requires candidates to be ready for rotational shifts and immediate commencement of duties. Interested applicants are encouraged to contact the HR team directly via phone or WhatsApp.