Customer Support Executive - Inbound Credit Card
Mumbai, Maharashtra, India · Full Time
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- Experience
- 1+ yrs
- Salary
- INR 25,000 – INR 27,000 / month
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Graduation
- Eligibility
- Candidates who have completed graduation and possess minimum one year of customer service experience in banking or BFSI are eligible.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
We are seeking a Customer Support Executive specializing in inbound voice and chat support for credit card customers within the banking and BFSI sectors. This position demands effective communication and a commitment to customer service excellence.
Responsibilities and Requirements
- Handle inbound customer service requests via voice and chat channels.
- Maintain consistent communication with customers, addressing queries and concerns.
- A minimum of 12 months experience in customer service within banking, BPO, or BFSI domain is essential.
- Graduation from a recognized university is mandatory.
- Demonstrate proficient verbal communication skills equivalent to Versant level 5.
Compensation and Work Details
- Salary package extends up to ₹32,000 CTC per month.
- Shift schedule follows a rotational pattern.
- Work location is Turbhe, Navi Mumbai.
Selection Process
- Initial Human Resources screening interview.
- Operations interview conducted face-to-face.
- Aptitude assessment test.
- Final client interview in person.
Application Instructions
Qualified candidates are encouraged to submit their resumes via WhatsApp to the provided contact number for consideration.
Contact
HR Lead: Sakshi, Phone: 8432537262
Skills
Work styles they’re looking for
Effective Communication
Adaptability
Problem Solving
Attention to Detail
Communication Skills