Customer Service Assistant

Job Summary

This retail role is based in Mitchelstown/Fermoy and reports to the Shop Manager. The position is focused on creating a strong customer experience through a welcoming, informed, and supportive approach while helping keep the shop operating smoothly. You will support the team with day-to-day store activities, handle bets and payouts correctly, maintain standards across the shop, and step into operational responsibility when needed. Opening and closing duties are part of the role, and at times you may be required to take charge of the shop’s running.

Key Responsibilities

• Support the Shop Manager and Assistant Manager with the daily running of the store.
• Take responsibility for shop operations when the manager and assistant manager are unavailable.
• Carry out opening and closing procedures.
• Help guide and coordinate the shop team when required.
• Follow cash-handling processes carefully.
• Deliver a friendly, knowledgeable, and high-quality customer experience.
• Process customer bets accurately and efficiently across betting terminals and in-shop EPOS transactions.
• Represent the brand positively and introduce customers to digital and multi-channel services.
• Stay composed under pressure and look for ways to improve both personal performance and shop results.
• Maintain excellent shop presentation standards throughout the working day.
• Ensure safety, compliance, and operational procedures are always followed.
• Work collaboratively as part of a team and support the social responsibility obligations of the business.
• Use training and on-the-job support to build skills and progress within the company.

Required Skills and Experience

• Strong customer service focus.
• Honesty, trustworthiness, and integrity.
• Willingness to work a flexible schedule across a 7-day business.
• Comfort in adapting to a busy retail setting.
• Good attention to detail and solid numeracy.
• Ability to work independently and contribute effectively in a team.
• Interest in sport and the betting environment, with confidence in building customer rapport.
• Ambition and motivation to grow within the company.
• Strong communication skills.
• Problem-solving ability and creative thinking.
• Organised, dependable, and reliable work style.
• Sound cash-handling capability.
• Retail or industry experience is helpful but not required, as full training will be provided.

Additional Information

This opportunity is open to suitably qualified applicants and is offered on an equal opportunities basis. The business welcomes people from all backgrounds.

The role is part of the retail department and is centred on in-store operations. It combines customer interaction, compliance, cash management, and occasional supervisory responsibility in a fast-paced environment.