Customer Service Assistant - Roscrea

Role overview

This retail role is based in Roscrea and reports to the Shop Manager. The position focuses on delivering a consistently positive customer experience through a welcoming, informed, and helpful approach. You will support the smooth day-to-day running of the shop, help maintain high standards across the store, and handle betting transactions accurately and professionally.

The role also includes opening and closing the business, and you may occasionally be asked to take charge of shop operations. It is suited to someone who enjoys a busy retail setting, works well with others, and is keen to develop within the company.

Key duties

• Support the Shop Manager and Assistant Manager with the daily operation of the store.
• Take the lead in the absence of the Shop Manager and Assistant Manager, including opening and closing the shop, guiding the team, and overseeing cash-handling processes.
• Provide friendly, knowledgeable customer service that creates a strong experience for visitors.
• Process bets correctly and efficiently through betting terminals and in-store EPOS systems, following the required procedures.
• Represent the brand positively and introduce customers to digital and multi-channel products and journeys.
• Maintain a clean, professional, and high-quality shop presentation throughout the working day.
• Follow all required safety, compliance, operational, and social responsibility procedures at all times.
• Work calmly under pressure while continuously looking for ways to improve performance and service.
• Promote the company’s in-store and online products and services.
• Contribute positively in a team-oriented environment and step into more responsibility when required.

Skills and experience

• Strong customer service mindset.
• High level of trustworthiness and integrity.
• Flexible approach, with the business operating seven days a week.
• Comfortable adapting to a fast-moving retail environment.
• Good numerical ability and careful attention to detail.
• Confident communicator with the ability to build rapport with customers.
• Works well independently and as part of a team.
• Enthusiastic, ambitious, and motivated to grow within the company.
• Interest in sport and sporting events is beneficial.
• Organised, dependable, and able to solve problems creatively.
• Strong cash-handling skills.

Training and growth

Full training will be provided, so prior retail or industry experience is helpful but not essential. The role offers opportunities to learn more about sport and betting, and to develop into greater responsibility over time.

Equal opportunity statement

The employer welcomes applications from all suitably qualified candidates and operates as an equal opportunities employer.