Customer Service Assistant

About the Role

This role involves delivering exceptional customer service to patrons at the Boyle Sports retail store located in Carrick-On-Suir, Sean Kelly Square. Reporting directly to the Shop Manager, the Customer Service Assistant plays a vital part in maintaining smooth shop operations while ensuring a welcoming and knowledgeable experience for customers. Key responsibilities include assisting management with daily store activities, operating betting terminals and EPOS systems, handling cash accurately, and maintaining high standards of shop presentation.

Key Duties

• Support the Shop Manager and Assistant Manager in managing everyday shop operations.
• Take charge of store management duties such as opening and closing the premises and leading the shop team during their absence.
• Manage cash handling procedures responsibly.
• Provide excellent customer service through friendly, helpful, and knowledgeable interactions.
• Accurately process customer bets using various channels including machines and in-person transactions.
• Act as a brand ambassador by engaging customers with multi-channel and digital offerings.
• Operate efficiently in a fast-paced environment while continuously upskilling through training and on-the-job support.
• Maintain strict adherence to all safety, compliance, and operational procedures.
• Promote social responsibility and ensure compliance with related duties.
• Help customers explore in-shop and online products and services.

Required Skills and Experience

• A strong customer service orientation with integrity and trustworthiness.
• Flexibility to work across all seven days of the week.
• Adaptability working within a retail shop atmosphere.
• Excellent attention to detail and strong numerical ability.
• Enthusiastic interpersonal skills with the capacity to work independently and collaboratively.
• Genuine interest in sports and sporting events, with confidence in building rapport with customers.
• Motivation to grow within the company and a result-driven mindset.
• Excellent communication capabilities and creative problem-solving skills.
• Organized, reliable, and accountable, with proven experience in handling cash responsibly.

Preferred Qualifications

• Previous experience in retail or the betting industry is advantageous but not mandatory as comprehensive training will be provided.

Additional Information

BoyleSports is committed to equal employment opportunity and encourages applications from all eligible candidates. The role requires working under pressure calmly, taking initiative to improve personal and store performance, and contributing positively within a team environment.