Customer Service Assistant - Cork City

Role Overview

As a Customer Service Assistant at our Cork City retail outlet, you will play a key role in delivering exceptional service by being approachable, friendly, and well-informed. Your daily responsibilities include supporting the Shop Manager and team to ensure the smooth operation of the shop, maintaining high standards, and accurately handling bets and payouts. Occasionally, you will be responsible for opening and closing the store and managing shop activities, which offers opportunities for personal growth.

Key Responsibilities

• Support the Shop Manager and Assistant Manager with daily shop operations.
• Take charge in the absence of management, including opening/closing the store and overseeing the shop team.
• Manage cash handling procedures efficiently and securely.
• Engage in training and on-the-job learning to develop skills for future advancement.
• Deliver outstanding customer service with a helpful, courteous, and knowledgeable manner.
• Accept and process customer bets through various channels including betting terminals and EPOS systems swiftly and accurately.
• Act as a brand ambassador by promoting the digital and multi-channel customer journey.
• Maintain calmness under pressure while seeking continuous improvement for yourself and the shop.
• Ensure the shop remains clean, organized, and presented to high standards at all times.
• Strictly follow safety, compliance, and operational procedures.
• Collaborate effectively within the team environment.
• Uphold social responsibility obligations in all interactions.

Required Skills and Experience

• A strong customer service orientation with high integrity and trustworthiness.
• Flexibility to work across a 7-day operational business schedule.
• Adaptable and attentive to detail with solid numeracy skills.
• Proactive, enthusiastic team player who can also work independently.
• Interest in sports and sporting events, with confidence in building customer relationships.
• Motivated and ambitious to grow within the company.
• Effective communication and problem-solving abilities.
• Organized, reliable, and dependable with demonstrated cash handling competence.

Desirable Experience

• Previous experience in retail or related industries is advantageous but not mandatory, as complete training will be provided to extend your knowledge of sports and betting.

Additional Information

BoyleSports is committed to equal employment opportunities and encourages applications from all qualified individuals.