Customer Service and Tax Collection Specialist

About The Company

Hinderliter de Llamas & Associates (HdL) is a leading provider of innovative financial services and software solutions tailored for local governments throughout the United States. Focused on enhancing revenue streams for cities, counties, and special districts, HdL offers expertise in research, discovery, financial and economic analysis, and develops advanced software to streamline government functions. Serving over 800 local jurisdictions, the company has recovered more than $3 billion in revenue and upholds core values such as excellence, integrity, collaboration, generosity, authenticity, and enjoyment to create a dynamic and service-oriented workplace.

Role Overview

The organization is hiring a diligent and organized Customer Service and Tax Collection Specialist to work from Fresno, CA. This role is crucial in delivering superior local tax collection and administrative service across multiple states. Responsibilities include managing sales/use and lodging tax collections, interacting with taxpayers and businesses, ensuring compliance with tax regulations, and maintaining precise database records. The position suits individuals passionate about public service, accuracy, and customer interactions, capable of managing high-volume communication with professionalism and precision.

Responsibilities

• Deliver outstanding customer service through phone and email channels, assisting taxpayers, businesses, and the public with tax concerns.
• Process, review, and verify tax returns, forms, applications, and payments daily to ensure correctness and compliance.
• Communicate with taxpayers about compliance issues, resolve discrepancies by thorough investigation and clear communication.
• Interpret local tax and business license ordinances as they apply to tax collection activities.
• Perform monthly reconciliation of revenue activities and prepare reports on tax collections.
• Analyze taxpayer data to identify refunds, audit opportunities, and revenue recovery possibilities, ensuring adherence to laws and regulations.

Qualifications

• Proficient computer skills including Microsoft Excel, Outlook, and Word.
• Excellent verbal and written communication abilities.
• Experience in customer service managing high call volumes and sensitive issues is highly desirable.
• High accuracy in data entry and analytical capabilities.
• Ability to work independently with effective prioritization and organizational skills.
• Strong decision-making, interpersonal, and conflict resolution skills.
• Preferred: prior experience in revenue or tax collection and knowledge of local government ordinances related to transaction-based taxes and fees.

Benefits

• Comprehensive benefits including 401(k) plan participation.
• Medical, dental, vision, life and accidental death & dismemberment insurance.
• Long-term disability coverage.
• Employee Assistance Program availability.
• Paid vacation, sick leave, and holidays.
• Employee Stock Ownership Plan (ESOP) participation, sharing in company growth.
• Commitment to professional development and employee satisfaction.

Equal Opportunity Statement

HdL Companies is an equal opportunity employer dedicated to creating an inclusive workplace. The company values diversity and provides equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply, and HdL ensures a fair recruitment process.