Customer Service and Supply Chain Support Specialist

About the Role

ADAMA Ltd. along with Grochem New Zealand is seeking a motivated and customer-oriented professional to join as a Customer Service & Supply Chain Support Specialist. This role integrates diverse responsibilities including customer service, order management, inventory coordination, and supply chain assistance to ensure excellent customer experience and efficient product distribution nationwide.

The position involves close collaboration with both the New Zealand commercial team and the ADAMA Australia Supply Chain team, supporting the ADAMA and Grochem brands.

Key Responsibilities

• Oversee customer orders from initial receipt to final delivery, ensuring accurate order processing and meeting delivery-in-full-on-time (DIFOT) metrics.
• Handle customer inquiries promptly and professionally to maintain high service standards.
• Manage forward orders, back orders, stock transfers, proof of deliveries, and batch allocations effectively.
• Administer pricing changes, customer credits, and inventory returns for protection purposes.
• Generate purchase orders and coordinate with suppliers for Grochem finished goods procurement.
• Monitor and report on inventory quantities, stock aging, and warehouse stock status.
• Collaborate with Sales and Supply Chain teams to assist with pricing strategies, forecasting, and maintaining product availability.
• Coordinate inbound product shipments in partnership with the ADAMA Australia Supply Chain team.
• Prepare detailed reports and provide business insights to aid inventory management, sales performance evaluation, and commercial decision-making.
• Offer general administrative assistance and support customer service functions as needed.

Candidate Profile

• Prior experience in customer service, supply chain, logistics, or related operational roles.
• Strong organisational skills with the ability to handle multiple tasks simultaneously.
• High attention to detail and comfortable working with data and quantitative information.
• Proficiency with Microsoft Office applications; familiarity with SAP, Power BI, Qlik Sense, or comparable ERP/reporting tools is advantageous.
• Excellent communication capabilities and aptitude for building positive relationships.
• Experience in the agribusiness sector is beneficial but not mandatory.

Why Choose ADAMA?

• Opportunity to work within a global organisation that supports New Zealand’s primary industries.
• Collaborate in a team environment where your contributions directly impact operational success.
• Engage in a dynamic role blending customer service, supply chain management, and business support.
• Work closely with local and Australian teams to deliver exceptional customer outcomes.

If you are passionate about problem-solving, teamwork, and keeping operations efficient, we encourage you to apply for this exciting opportunity.

Work Locations

This position is based in either Nelson or Porirua, New Zealand.