Customer Service Agent (Driver)

Role overview

This position focuses on loading, transporting, and unloading grocery orders safely and on time while meeting scheduled delivery commitments. A key part of the role is protecting customer property from damage and delivering a high standard of service throughout each interaction.

Key duties

• Load, deliver, and unload groceries with care and within agreed timeframes.
• Maintain a customer-first approach and deliver courteous service at every stop.
• Use sign-on-glass technology for all deliveries.
• Complete pre-shift vehicle checks before starting work.
• Keep vehicles clean both inside and out.
• Follow SH&E policy and carry out safety-related responsibilities.
• Handle challenging customer situations professionally.

What the role requires

• Strong verbal and written communication skills.
• Good interpersonal skills with a friendly and courteous manner.
• The ability to work independently and stay organised.
• A professional appearance and presentation.
• Confidence in a busy, fast-moving environment with multiple priorities.
• A current full driver’s licence.

What to bring to the role

• Genuine interest in food and shopping.
• A strong customer-first mindset.
• A collaborative attitude and willingness to grow with the team.
• Flexibility and comfort with change.
• Reliability and a willingness to work.

Workplace and hiring notes

This is an immediate-start permanent opportunity offered in a supportive and inclusive team environment. Candidates should also be prepared to complete a pre-employment medical assessment as part of the hiring process.

Benefits

You can expect team discounts across Woolworths Group brands, access to a rewards program that recognises purpose-driven work, wellbeing support including 24/7 access to the Sonder app, and a competitive leave policy designed to provide more time for what matters most.

About the employer

The organisation is part of a large retail group with more than 200,000 team members and a purpose centred on creating better experiences for tomorrow. It promotes innovation, care, flexibility, and career growth, while also encouraging diversity, equity, inclusion, and belonging across its workforce. Applicants are welcome to request adjustments during the hiring process if needed.