Customer Relations Officer (Emiratis – Rotational Shifts)

Job Overview

This is a permanent, front-line customer service position based in Dubai, UAE across multiple healthcare centres. The role is designed for a fast-moving healthcare setting where the primary focus is to support patients smoothly through inquiries, registrations, appointments, and day-to-day service assistance.

Working Arrangement

The position follows an 8-hour rotating shift pattern, which includes night duty and full 24-hour coverage. Employees will work 5 days per week and must be prepared for weekends as part of the rota.

Key Responsibilities

• Welcome patients and visitors with professionalism, courtesy, and a service-focused approach.
• Manage patient sign-ins, appointment bookings, and general service-related questions.
• Share clear and correct information about services, procedures, and operational steps.
• Help maintain an orderly patient journey and support the smooth running of the front desk.
• Liaise with internal teams to resolve patient needs quickly and efficiently.
• Refer complicated situations to the appropriate department or team when necessary.
• Safeguard confidentiality and follow healthcare policies, procedures, and standards.
• Contribute to strong customer satisfaction and consistent service quality.
• Adapt to rotating shifts, including overnight duty and weekend coverage.
• Assist with administrative work such as patient records handling and system updates.

Requirements

• Applicants must be Emiratis and a Family Book is required.
• A high school diploma or diploma-level qualification is the minimum education requirement.
• Those open to shift rotation are encouraged to apply.
• Strong spoken and written communication skills in both Arabic and English are essential.
• Good customer service ability and clear interpersonal communication are required.
• Flexibility to work around the clock on rotating shifts, including nights and weekends, is mandatory.
• Comfortable working in a healthcare service environment.

Benefits

• Permanent employment status.
• Stable work environment within the healthcare sector.
• Exposure to patient services and healthcare operations experience.

Important Note

This role is entirely shift-based. Candidates must be fully available and willing to work rotating schedules, including nights and weekends, according to healthcare operational needs.