Customer Operations & Writing Specialist

About Clerky

Clerky creates software that simplifies legal paperwork for startups and the lawyers who support them. The company is profitable and expanding in a measured, sustainable way. It is widely used by fast-growing technology startups for formation work, and by many well-known startups for hiring and fundraising tasks.

Role Overview

In this position, you will represent Clerky in conversations with thousands of founders, investors, and attorneys who rely on the platform to complete important legal work under time pressure. Because the company’s growth depends heavily on referrals, customer service is a major priority and the team is committed to delivering an exceptional support experience.

What Makes This Role Challenging

This is not a routine support role. Customer questions are often technical, nuanced, and specialized, so strong judgment and careful writing are essential. You will regularly refine your responses based on feedback and should be comfortable continuously improving your work. The role also involves building knowledge about startups and startup law over time.

The work demands sustained concentration and ongoing learning. If you prefer a job where the answers are always clear from the start and the learning curve is minimal, this may not be a good match. If you enjoy working through complex questions and challenging yourself, it could be a strong fit.

In many cases, there is no single correct answer. Part of the job is helping customers understand the available information so they can make informed decisions, or recognizing when a definitive answer is not possible. If you want a role centered mainly on giving direct answers, this position may not suit you.

Responsibilities

• Draft clear, empathetic email replies to customers using the Help Scout support platform.
• Create and update help center content, and identify recurring customer questions that should become new articles.
• Partner with engineers to investigate and resolve software issues reported by customers.
• Use the product to help design and operate new ways for customers to complete legal paperwork.
• Support the product team by testing new features and bug fixes while sharing customer feedback.
• Notice patterns in customer issues and escalate themes that others on the team should know about.

Minimum Requirements

You should bring a strong service mindset, sound judgment, and the ability to communicate precisely in writing. This role also calls for comfort with remote work, frequent feedback, and independent execution.

Work Style and Team Environment

Clerky has operated remotely for many years and is fully comfortable with distributed work. The team is small, so each person’s contribution matters. Work is done efficiently and autonomously, with mutual respect and open collaboration.

The company keeps schedules flexible as long as there is enough coverage for customers. Team members are trusted to manage their time productively. Clerky also supports growth by offering a budget for books, courses, tools, and other learning resources that help you succeed in the role.

Compensation and Benefits

The company offers compensation at the top end of the market, along with strong benefits. You can expect reasonable working hours, a reasonable customer experience, and the chance to learn extensively while helping customers during an important stage of their lives.

Remote and AI Notice

This is a fully remote role, so you may work from home or another location of your choice. No legal background or prior legal experience is required or preferred.

The hiring process may involve AI tools to help review applications, analyze resumes, or assess responses. These tools support the recruitment team but do not replace human decision-making. Final hiring decisions are made by people. If you want more details about how your data is handled, you may contact the company directly.