Customer Operations & Writing Specialist

About the Role

Clerky builds software that helps startups and their attorneys handle legal paperwork more easily. The company is profitable, growing in a sustainable way, and is widely used by high-growth technology startups for formation, hiring, and fundraising.

In this role, you will represent the company to thousands of startup founders, investors, and attorneys who rely on Clerky for time-sensitive legal work. Because the business grows largely through referrals, customer satisfaction and high-quality support are central to the culture.

What the Role Involves

Customer operations at Clerky can be demanding and highly specialized. Many customer questions require careful thought, repeated refinement, and a strong ability to write clearly and accurately. You will also build practical knowledge of startups and startup law as part of the job.

The work is intellectually demanding and requires sustained concentration. It is best suited to someone who enjoys constant learning, welcomes challenge, and is comfortable not always having a single definitive answer. In many situations, the goal is to help customers understand their options and limitations rather than to provide a simple one-line resolution.

Minimum Requirements

• A sincere enjoyment of helping people
• Strong emotional awareness and maturity
• Good analytical and logical reasoning
• Excellent written English, with the ability to communicate precisely and concisely
• Very strong attention to detail
• Comfort working independently in a remote setting
• Confidence using new software without needing formal training
• Comfort with frequent feedback throughout the day
• Strong self-drive and a consistent desire to do excellent work

How We Work

Clerky has operated remotely for many years and is experienced with fully remote collaboration. The team is small, so every person’s work has meaningful impact. Members work efficiently, independently, and respectfully, while also collaborating closely to support one another and deliver a strong customer experience.

Work schedules are flexible as long as team coverage is maintained. The company also supports growth through a budget for books, courses, tools, and other learning resources.

Responsibilities

• Respond to customer emails with thoughtful, empathetic, and well-written answers through Help Scout
• Create and update help center content, and identify gaps where new articles would help customers
• Partner with engineers to investigate and troubleshoot software issues reported by customers
• Use the product to build and manage new ways for customers to complete legal paperwork
• Support the product team by testing new features and fixes, and by relaying customer feedback
• Identify patterns in customer issues and flag important trends to the wider team

Benefits and Compensation

The role is fully remote, so you can work from home or from another location of your choice. Clerky offers compensation and benefits at the top end of the market, reasonable working hours, and a customer base that is generally manageable and respectful. The team also benefits from the opportunity to learn a great deal while supporting customers during an important stage in their lives.

Additional Information

No prior legal background or legal experience is required or preferred for this position.

The hiring process may use artificial intelligence tools to help review applications, analyze resumes, or assess responses. These tools support the recruitment team but do not replace human judgment. Final hiring decisions are made by people. If you want more information about how your data is handled, you may contact the company directly.