Customer Onboarding Strategist for Australia and New Zealand Markets (English)

About the Role

This position involves supporting businesses across Australia and New Zealand by guiding new customers through their initial phases of digital advertising with Google. The focus is on fostering successful partnerships with small and medium enterprises to help them achieve their growth objectives via Google’s advertising solutions.

Responsibilities

• Oversee a portfolio of newly onboarded customers during a critical six-month period to ensure effective adoption of Google’s digital marketing services.
• Meet specific customer performance targets while delivering a superior onboarding experience.
• Collaborate with internal groups including sales, product development, and program teams to ensure smooth customer transitions.
• Innovate methods to enhance customer engagement, recommend personalized improvements, and cross-promote complementary Google products.
• Offer strategic insights and advice to advertisers to maximize returns on their advertising investments through consultative engagement.

Minimum Qualifications

• Bachelor’s degree or relevant equivalent experience.
• At least five years of professional experience in advertising, consultative sales, business development, or management consulting.
• A minimum of three years’ experience managing clients specifically within the Australia and New Zealand region in sales, marketing, or consulting roles.
• Fluent English speaking and writing skills to communicate effectively with ANZ clients.

Preferred Qualifications

• Hands-on experience proactively contacting customers, including cold calling, with a genuine interest in adding value to client businesses.
• No less than three years of experience working alongside advertisers and media agencies in Australia.
• Proven ability to work collaboratively with Australian market companies and navigate region-specific challenges in sales and client contact.

Additional Information

Applicants eligible to work in Singapore without visa sponsorship will be given priority. Google is an equal opportunity employer committed to creating an inclusive environment. Accommodations are available upon request for candidates with disabilities or special needs.