Customer Liaison Consultant - Rotorua (Maternity Cover)
Rotorua, Bay of Plenty, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Applicants with customer service, concierge, or security experience who are comfortable working full-time onsite in Rotorua and are willing to support visitors and NZTA/Waka Kotahi processes.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
You will be the first point of contact for members and customers visiting the AA centre in Rotorua. Your day-to-day focus will be to understand why people have come in, help with simple enquiries and processes, and support NZTA/Waka Kotahi-related tasks. A key part of the role is directing people to the right counters and keeping visitor movement organised so queues and traffic through the centre are handled efficiently.
This is a fixed-term, full-time position running until February 2027.
What you will bring
- A calm, confident approach and the ability to spot tension early and help settle situations.
- Prior experience in a customer service or concierge-type environment.
- Strong verbal communication skills and a genuine interest in helping customers.
- Comfort working collaboratively within a team.
- Previous security experience will be an advantage.
What AA offers
- A competitive pay package.
- Support for ongoing learning and development, including access to online training resources.
- Staff discounts across products, such as insurance, plus free AA membership for you and your family/whānau.
- An inclusive workplace that values diversity.
- Your birthday off and two wellbeing leave days each year.
- Training opportunities and support for career growth.
About the organisation
AA New Zealand has supported Kiwis for more than 120 years and is one of the country’s most trusted names. What started as a motoring club has become a large and evolving organisation serving more than 1.8 million members with a wide range of services and products. The business continues to expand into new areas, creating fresh challenges and opportunities. The culture is focused on inclusion, so people are encouraged to bring their authentic selves to work and to let the team know if they need any support during recruitment or at work.
Additional information
If you do not feel you meet every requirement, you are still encouraged to make contact and explore whether this role could be a good fit.