Customer Finance Specialist (Accounts Receivable)

Role overview

As a Customer Finance Specialist focused on Accounts Receivable, you will oversee the day-to-day management of receivables activity, working to collection plans, task lists, and business priorities. The role is centered on reducing overdue invoices, applying incoming cash to customer accounts, and handling claims and deductions efficiently.

Key responsibilities

• Carry out collections activity proactively, aligned with payment terms, process flows, and account priorities, while following up on overdue invoices against targets.
• Check the account dashboard every day, investigate unusual activity, and escalate issues where cash delivery is at risk.
• Follow the correct procedures to support accurate and efficient deduction handling.
• Communicate quickly with the relevant teams to ensure deductions are either resolved or recovered.
• Reconcile credits against deductions without delay.
• Work with commercial teams to manage ledgers and debt, ensuring claims are processed promptly.
• Collaborate across functions, including customers and 3PLs, to resolve pricing and delivery-related queries.
• Run monthly ledger reviews with commercial teams to review outstanding debt and raise issues so overdue percentages stay on target.
• Use HR (DMS dispute management) to keep case records current and accurate.
• Assist with audit requirements and build system knowledge to support new tools and process improvements relevant to the role.
• Partner with UK BTC teams for knowledge exchange and support.

Experience and skills needed

You should bring accounts receivable experience or a finance background, along with strong working knowledge of SAP and good Excel skills. The position also calls for clear communication, teamwork, solid analytical ability, strong attention to detail, and the capability to understand the wider commercial context of the business.

Work setup

This position requires working from the Bournville office three days per week.

Relocation support

Relocation assistance is not available for this role.

Equal opportunity statement

The employer is committed to fair hiring practices and considers all qualified applicants without discrimination based on race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

Application support

If you need help completing your application or require assistance during the interview process, you should contact the recruiter.

Job details

This is a regular employment role within Credit & Collections Management (BTC), supporting Customer Service & Logistics.