Customer Experience Associate - Ajax, Ontario (Part-Time, 18.75 hours/week)

About the Position

Join a motivated and dedicated team at Scotiabank committed to delivering exceptional results and fostering an inclusive, high-performing culture. As a Customer Experience Associate, you will represent the friendly, approachable face of our branches, prioritizing customer needs to help them reach their financial objectives.

Key Responsibilities

• Engage with customers by understanding their financial needs through active listening and proactive discovery.
• Handle daily banking transactions efficiently and accurately.
• Develop and maintain meaningful, enduring relationships with customers.
• Contribute to branch goals by identifying and addressing straightforward sales opportunities.
• Serve as a technology resource by assisting clients in adopting mobile banking tools to better manage their finances.

What Success Looks Like

• Establish strong connections and provide outstanding customer service throughout the banking journey.
• Diagnose and address customer needs with clarity and simplicity.
• Perform effectively in meeting targets within a team-focused environment.
• Show enthusiasm for learning and commitment to personal and team success.

Qualifications and Skills

• Demonstrated customer service abilities through employment or volunteer roles.
• Professional, friendly, and efficient approach in assisting customers.
• Flexible availability to accommodate various scheduling needs.
• Comfortable with simple sales interactions to promote banking products.
• Strong technical aptitude, capable of guiding customers to utilize digital and self-service banking platforms.

Benefits and Career Growth

• Opportunity to work within an innovative, forward-thinking organization alongside collaborative team members.
• Clear career development pathways with diverse professional advancement opportunities.
• Comprehensive internal training programs to enhance skillsets and support career progression.
• Commitment to social responsibility, positively impacting communities for employees and customers alike.
• A supportive leadership team providing meaningful feedback and recognition for high performance.
• Competitive compensation combined with a comprehensive benefits package.

Location

This role is based in Ajax, Ontario, Canada and requires onsite attendance.

Accessibility and Inclusion

Scotiabank values the unique experiences and backgrounds of all individuals and is committed to accessible and inclusive recruitment. Accommodations are available during the hiring process upon request.