Customer Service Executive - Voice/Chat Process for Myntra

About the Company

Ayka Communication Job Consultancy, an ISO 9001-2008 certified firm with several years of expertise, specializes in recruitment and human resource solutions. The company is dedicated to delivering quality manpower and enhancing the value of human capital for organizations.

Job Overview

Myntra Process is recruiting Customer Service Executives to handle voice and chat customer support. This role involves engagement in a premium voice/chat support process for an enterprise telecom partner.

Roles and Responsibilities

• Handle customer service duties through voice and chat channels for a top-tier telecom client.
• Manage enterprise business customer interactions with professionalism.
• Adapt to rotational shifts including night shifts to ensure 24/7 coverage.
• Commit to working six days per week with rotational off days.
• Travel independently to the workplace and maintain flexibility regarding weekly offs, which may include Sundays.

Candidate Requirements

• Graduation degree is mandatory.
• Proficiency in Hindi and English communication is required.
• Relevant experience in customer service through voice or chat processes is essential, though freshers can apply.
• Willingness to work rotational shifts and weekend availability.

Additional Information

• Work location is office-based in Noida.
• Male and female candidates are both encouraged to apply.
• The salary range is between INR 200,000 to INR 350,000 CTC per annum.